Cutting Edge Countertops

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Address: 30475 S Wixom Rd, Wixom, MI 48393, USA

Phone: (248) 926-8000

Website

State: Michigan

Zip Code: 48393

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Reviews

Highly recommended! Both Mark and Eric at the Wixom location were extremely knowledgeable! They helped me through every step of the process. The team in the field was just as helpful. When my countertops arrived, they fit like a glove!

 8 years ago (01-04-2017)

Terrible experience. Avoid AVOID AVOID. The only good part of the experience was Surface Encounters salesperson Keith, he reels you in hook, line, and sinker. Makes you feel like you are in good hands.
It all started with the initial appointment: measuring your in home countertops. The tech showed up late... this would be a reoccurring issue with the installers. When the 2 younge lads arrived they were hasty to get the job done. At the end of the rushed install (because ours was last on the list to do for the day because now it was a 'small job') I was asked to critique the job and fill out a review. I wrote down poor cuts and surface scratches on the review which I was not happy with. Installer Mike told me they would send someone to buff out the scratches. Never heard back from anyone.

Now the real deal break. Fast forward 3 months later - Wednesday night before thanksgiving. So I get this wonderful call while I'm working the midnight shift, which I have to leave work... My wife is giving our infant son (12lbs at the time) a bath in the sink with an inch or two of water. The sink collapses and detaches from the counter top. Luckily our son was not injured, but he's traumatized of the sink and bathing now. All of the plumbing broke from the weight of the sink/water which spilled enough water to drain down into my basement. Guess who got to clean all of that up..

Now look who's without a kitchen sink to ruin Thanksgiving dinner... not only Thursday, Friday, Saturday Sunday.. because you can guess who was all closed up over the holiday.. oh you guessed it - Surface Encounters. 

Call them at 9:01am Monday when they open. The lady says "oh you're the third person to call this morning with a collapsed sink. We will have to call you back to setup an appointment to come out to fix it." No. Not after the 5 days I've endured of not having a functioning kitchen. Remember folks you lose your dishwasher too because that's tied into your sink plumbing and that all came apart when the sink crashed down. So after I get disconnected on hold and a couple more calls I drive up there to find Keith again with customers. To which I should've said to them, don't do it. But here I am waiting patiently thinking SE will set this straight.
Hehe, I basically have to beg Keith for help... he doesn't seem to understand. He can't call and talk to anyone else I already talked to... 

Folks, if you design something to hold 'x' amount of something at Max capacity.. it better hold it. Guess what, they didn't put the sink strap on which secures it in place and will help hold any significant amount of weight. Just using the all purpose kitchen adhesive to bond a sink to granite is a no no. 
They just couldn't understand WHY and I quote them  "customers call every year after thanksgiving with their sinks caved in." Because people are putting 15-20lb turkeys in their sinks!!! Rocket science I tell you folks.

So I walk out of the store tail between my legs. Guess who calls me not 10 minutes later, customer service. They want to come out tomorrow, Tuesday to put the sink back up into place, and then come out Wednesday the following day to put the plumbing back in place. Folks this is out of control... a week without any help... 
After multiple calls and begging them to get it done they finally had it all wrapped up Tuesday afternoon. There were no apologies, calls, roses of sympathy... anything. 

Don't do it.

 8 years ago (10-03-2017)

Our experience at Surface Encounters was wonderful. Mark Williams was extremely helpful in the decision process for picking out our granite counter tops for our kitchen and bathroom. He is very professional and pays attention to every detail. They are competitively priced and also offer laser measuring for precise installation.

 9 years ago (23-04-2016)

Well, we are in the process of getting granite counter-tops with this company.  Our experience started out great, with a courteous sales person Keith who was willing to work with us and in our budget.  Unfortunately, after making the decision in the show room it went down hill from there.  First, we were not told of some extras that needed to be done given our design preference.  The GM made good on that and discounted the "extras" as we were not informed of them in the showroom.  Then, we had a measure scheduled and apparently the measure tech got sick.  Problem is no one called us, and both my wife and I lost a half day at work.  They rescheduled for the following day and again a no show.  No calls to inform us of them being tied up and after my repeated attempts to get an answer (waiting on hold for 40 minutes at a time - not an exaggeration), I finally gave up.  I will update this post if this company rectifies the situation and we get our granite installed.  So far, my wife and I in total are out 2 full days of work.  Given that she is a teacher, this is quite problematic.

 9 years ago (26-04-2016)

Incredibly helpful, nice, efficient,  follow through timely and professional, went above and beyond to accommodate what I needed.  The turnaround time was so fast and the whole experience was just very pleasant.  Mark was great and the installers were super helpful also (and good salespeople, ha, also.)

I love the end product and it was reasonably priced.

Thank you so much!  I would be a return customer in a heartbeat and highly recommend.

 10 years ago (13-01-2016)

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