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CVS

  1. California
  2. Chino Hills Store

Reviews, get directions and contact details for CVS

Address: 13181 Peyton Dr, Chino Hills, CA 91709, USA
Phone: (909) 627-5099
State: California
Zip Code: 91709


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Reviews
Why only 3 stars? BTW, this is more for CVS to read. The CVS staff there seem to forget or don't realize they are dealing with people who are in pain and under stresses due to their illness. They need to relax and treat their customers in a more relaxed and caring way. Especially when you talk to them on phone, you would feel like you are talking to an used car salesman or a typical rude uncaring city clerk in DMV or city hall. Yes, I understand they are very busy and trying to get their job done in time. But just remember your customers are patients.
9 years ago (25-01-2017)
Great service. Really helpful associates who work hard to answer all my questions.
8 years ago (03-04-2017)
I have never written an online review before but I believe that CVS should know what a horrible "pharmacist" it has at this location. The normal one Michael and the ladies are wonderful awesome people. But today a foreign older man very rudely dealt with me, even though I waited patiently for him (I was the only one there) to finally and slowly come over to me. Because there was communication that needed to happen between him and my Dr., my Dr's answering service asked him to call them directly. He made it out like I was a huge inconvenience. He hung up on the answering service and did not even attempt to leave a message, although that is what the answering service is there for. I have no control over the electronic communications between the pharmacy and the Dr. But I do know that thyroid medication cannot be missed without consequences. It all could have been handled so easily and professionally by saying, "Don't worry, Mrs. Collins, we will telephone the Dr. and straighten it out." Michael the normal pharmacist would have done that with a smile and the whole thing could have been just fine. Instead, I was made to feel like a huge inconvenience because of something I had no control over. But most importantly, I have ZERO confidence that it will be handled at all unless I visit again every day until it is. As if we have time to come 3-4 times a week to follow up on a prescription. Michael the normal pharmacist is wonderful. This other foreign "pharmacist" is a danger to people who need medication. In fairness and truth to him, because I looked very frustrated, he did give me 4 extra pills to tide me over. That I should say as well as how horrible he was. But I will not deal with him again. I will only want to deal with Michael or one of the other ladies. Beware of what happened to me if this is your pharmacy.
9 years ago (27-05-2016)
This is a standard CVS, but it's in such a heavily populated area that you can't expect to go in here and get out in less than 20 minutes just to pick up a prescription. The pharmacy is the big issue. The pharmacists are really nice, but it's just so busy that they can't get any work done. More often than not, my prescriptions are promised at noon, and I go around 3PM that day and they still haven't been filled because of how busy they are. It never fails that they fall behind. It's unfortunate because I've never had an issue with any other CVS.
12 years ago (15-01-2014)
Store
9 years ago (01-10-2016)
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