Davidson Plumbing Supply

Well I'm definitely never coming back here again. Aside from the terrible customer service which included snide remarks after waiting a while to be attended when I finally get help the employees didn't even seem to care to help. When someone finally came to help me they even made me feel stupid for asking a question and made me feel as if I was a bother. A man helping me practically made me want to leave the store. I don't advise anyone to come to this store because my experience was beyond pitiful. In my opinion the management or the corporate office or someone should do something about these employees. Maybe a training in customer service could help. I've been putting off writing this review for about a week or so because I keep forgetting but I finally got around to it after my neighbor reminded me.
1 8 years ago (07-04-2017)

This is the first time I have ever posted a review...and I am only doing so because I hope to spare even one person from having to be treated the way the owner of Davidson Plumbing in Paramus NJ, treated me! The owner, Emil, is the most irritable, angry, rude sales person I have ever met. I put up with it at first because I thought maybe he was having a bad day and/or maybe he is just a cranky old man. Besides the constant negative attitude and condescending way he spoke to me (and his employees and the people I heard him on the phone with), he said I didn't need a part to go with a shower head that I purchased. He was wrong and I had to go back for two additional parts that same day. Fortunately for me Emil wasn't there when I returned. The other staff helped me get the two parts that I need. They were very nice and friendly. I also ordered two faucets when I was first there with Emil. Emil in front of me called and confirmed with his supplier that he would get both faucets in the time frame that I was looking for. Emil was condescending and rude most of the time. Ironically I thought he became somewhat less rude when I asked his opinion on the shower head. A week later, I went to pick up the faucets (after receiving a call from them) and while I was there was told that Emil forgot to order one of the faucets. When Emil realized he forgot to order it, he took off while grumbling under his breath. He came back with an open box which he said contained the same faucet that I order but not the handles. I quickly looked thru the box with another very pleasant employee but never saw the faucet. When Emil return, I told him I was uncomfortable taking an open box and asked that he do me a favor and make sure all of the pieces were there and that I would take it when the handles came in. He first said it wasn't opened then quickly realized it was. He then took a fit. It was nothing like I have ever seen before in a store. He had the audacity to say he wasn't going to "take this" (what ever "this" is) then continued on a rant and walked away and refused to help me. He acted as if I was accusing him of something. I was kind of in shock. He wasn't going to "take it"?! He wasn't going to let me buy the open box? What? The guy who screwed up twice on an order is yelling at me? Shouldn't I be the one who was upset? Which I wasn't! I was disappointed but not upset. I should add that while Emil was ranting he complained that I asked too many questions regarding the shower head during my initial visit there. Ironically, up to that point he had said he didn't remember me. Although he did admit that he forgot to place the order. (Regarding the shower head, I asked him for a recommendation - which I took - and if I need any additional parts.) After he walked away throwing his hands up in the air, I left with my one very expensive faucet. I'm still kicking myself for not returning it then and there. I couldn't believe what was happening, I already paid for it and just wanted out. I went directly to GPS in Hawthorne and got the faucet I wanted with next day delivery services. The atmosphere at GPS was night-and-day different then it was with Emil at Davidson. I also got the same faucet for less at GPS than what Davidson Plumbing was going to charge me. I didn't question the prices in either store. I know I was partially to blame for the error because I didn't look closely at the receipt, but my issue is not with the errors but how I was treated by the owner during and afterwards. I should mention that all of the other staff at Davidson, that I met, during my three visits there where very friendly and at the end quietly apologetic. Caveat Emptor! Note: I'm assuming Emil is the owner's name. One of the staff told me his name and confirmed he was the owner as I was leaving.
1 8 years ago (08-05-2017)

Horrible customer service. I went there with my husband and no one even looked our way. We finally asked for help and they were rude and very unfriendly. Definitely not going back
1 8 years ago (06-04-2017)

Very good prices. Very helpful staff. Very nice selection of products and options. Will be visiting again for my second bathroom and my kitchen.
5 8 years ago (08-12-2016)

When I called for a toilet part they were quick to tell me that they had the part. They were open til 9. They were friendly and helpful. Good experience.
5 8 years ago (25-10-2016)