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Sears

  1. New Jersey
  2. Paramus Hardware Store

Reviews, get directions and contact details for Sears

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Sears Fun Family Rocks!

Address: 585 From Rd, Paramus, NJ 07652, USA
Phone: (201) 967-0300
State: New Jersey
Zip Code: 07652


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Reviews
I have been a loyal Sears client for 50 years. Last year I purchased a Kenmore Elite 700 Series top of the line barbecue. The barbecue hood was broken in a wind storm last week. So I call Sears to purchase a new hood. I was told that the barbecue was so new that they did not have parts yet for my barbecue, the rep was sorry but there wasn't anything that could be done.She said that I could call the manufacturer directly to see if they had the part. When I purchased the unit I asked the salesman why the cost was so high and I was told it was because this special unit was made by "WEBER" for Sears. I have now found out that the unit is not made by Weber but by a company called "Barbecue Pro". I was given the number to call directly. I called the number and the gentleman that answers tells me that there is no such company that makes barbecues for Sears , he has his own small company but has nothing to do with Sears and asked me to call them and to tell them to please stop giving his number to everyone. He told me that is just Sears way of running people around.So I was lied to about "who" makes the barbecue and I was given false information to call a non existent company when Sears had no parts. Sears has lost all integrity with me and this will be the last product that I purchase from Sears.
8 years ago (12-05-2017)
I tried to exchange a Christmas gift that I received from my Aunt and was told there is nothing they can do. I had the gift receipt. When I called up the national customer relations line the guy so sorry nothing they can do. I never shopped anywhere with this type of return policy and now know why I don't shop at Sears. My aunts money is wasted!!
8 years ago (04-02-2017)
sales people are literally useless. juniors clothes are very cheap and overpriced. very disappointed.
8 years ago (11-03-2017)
Horrible experience at this store. The most unfriendly associates I have ever encountered. The female manager that was working today was so rude. I will not be stepping foot back into that store anytime soon!
8 years ago (15-04-2017)
Store has some customers but empty parking lots.
8 years ago (10-05-2017)
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