Dental Doctors of Florida

Reviews, get directions and contact details for Dental Doctors of Florida

About

Our family friendly practice is dedicated to providing the finest dental care and unique experience to the St. Augustine, Palencia, Ponte Vedra, Palatka and Palm Coast Communities and surrounding areas.

Story

We are a comprehensive, family dental practice. We love our patients.

Impressum

The dental practice where our patients are treated like family, because they are.

Address: 72 Valencia St, St Augustine, FL 32084, USA

Phone: (904) 638-7605

Website

moc.adirolffosrotcodlatned@eciffo

State: Florida

Zip Code: 32084

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Christine Trunk, DDS 0 meter Good reputation

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Reviews

I've had tons of dental work over many decades, by many, many dentists and I am thrilled by this team. Everyone I've interacted with at this office has been a pleasure to encounter. The office staff is great, the hygienist is amazing and so experienced, the assistants are friendly and adept and the dentists are very friendly, experienced and very, very skilled. I really can not be more impressed with Dental Doctors of Florida.

 7 years ago (31-10-2017)

Dear Betty A,
We are so bummed to see your review and apologize for the unfortunate experience.  Sometimes our office gets stuck between patients and insurance companies when it comes to interpreting benefits.  We do try our very best to coordinate services between the two entities but we can only work with the information we are given at the time.  The tired old line "it is only an estimate" is awful, we know.  We wish insurance companies were more forthright with information and didn't require our team members to spend hours on the phone, online, or requesting more information just to get basic information and then it be inaccurate.  It doesn't help any business to provide inaccurate information and as you've experienced, doesn't sit well with our patient family.  We have disclaimers on the financial policy and on recommended treatment plans just in case this type of situation slips through the cracks.  Dentistry is not a black and white science and involves many sources of inputs that are ultimately out of our control.  I'm sorry the coordination of benefits failed to meet your expectations and very disappointed to see we lost a piece of our patient family.  We do thank you for your honest feedback and should you not find happiness in your new office we will always be happy to welcome you back to your "dental home".  -Dr. Trunk and team

 7 years ago (16-08-2017)

I love the staff and Dr. Trunk and Dr. Ohmer are FABULOUS!!! I love that they put you on a plan, and don't push for you to do everything at once!! Chrissie, the office manger is just as AWESOME, and not pushy like other dental office mangers have been with me in the past. I GIVE DENTAL DOCTORS OF FLORIDA a 10 out of 10! THANK YOU!!!!!!!!!!

 7 years ago (24-10-2017)

Love Dr. Trunk but not satisfied with her billing staff. After receiving a blank billing statement, which is highly unprofessional, I called to find out what was going on. Not only was the lady argumentative with me, but she fell back on the tired line of 'it is only an estimate' and that I'd need to call the insurance to find out what happened. Then she admitted it was due to their office only doing white fillings when the insurance only pays full price for silver. No one tells you this at the time of service even though they know full well this is probable. Reputable staff would include this in an estimate to give you a heads up. Of course, good staff would allow people to talk without constant interruption when you call with questions, too, but that didn't happen either.
I appreciate Dr. Trunk's manner and skill but I cannot stand incompetent office staff. When you work with these insurance companies day in, day out, you know what to expect. A responsible person would alert you about the different types of fillings... obviously this is not the type of person they have working in the billing department. I'm afraid we'll be searching for a new dental office with staff that gives you all the facts before the service is provided.
I have no problem paying for service but I feel like we were not given all the information. Experiences with other dental offices have proven to me that this office is not doing due diligence for their patients.

 7 years ago (18-07-2017)

What a caring, compassionate Dental office. Everything about coming in from the warm welcoming front desk smiles to the Gentleness of the doctors and staff.  The Complete care, understanding and willingness to listen is A++.  Go have a great experience.  We highly recommend this Dental Practice to anyone that needs Great Dental Care

 7 years ago (12-08-2017)

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