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Deseret First Credit Union

  1. Utah
  2. Bountiful Bank

Reviews, get directions and contact details for Deseret First Credit Union

Address: 390 S Main St, Bountiful, UT 84010, USA
Phone: (801) 456-7000
State: Utah
Zip Code: 84010


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Reviews
I had called in a few weeks ago to get a quote on an auto loan. They quoted me a lower interest rate, however, the monthly rate was the same as another institution that would charge me a higher percentage. When I asked a third institution, that had the similar quote to Deseret, why the interest was lower but the monthly payment would be higher they said it was due to disability/death insurance and GAP insurance. So apparently that is what Deseret Credit is doing also. Furthermore, I went in to Deseret Credit today before I went to the third institution, that I just talked about, and I sat down on one of their couches. I was there over five minutes and in those five minutes I watched the tellers being busy. However, I saw one guy just sitting in his office looking bored, and he kept looking out at me but then he would go back to playing on the computer. The other lady was playing in her desk. There was only one lady in an office that was busy on the phone. I even saw and heard another employee approach the lady that was playing in her desk and tell her about some problem about her car in the parking lot. She had time to immediately run out to take care of it. However, when she came back in she didn't even pay attention to me sitting there. I did finally approach a teller and she said that she would contact the two people that could help me and they would help as soon as they were available. However, I saw two people that were available and they were not offering to help. So I decided that I did not want to place myself in their lackluster hands to trust that they would do quality work on my auto loan that would lock me into 4 or 5 yrs of payments.
8 years ago (06-06-2017)
Margaret, the Branch manager, has been wonderful today in helping my daughter with her gap insurance claim and replacing her total loss vehicle. The agent who normally processes the gap claims doesn't return calls, so frustrating.
7 years ago (25-09-2017)
Dont finance a car with them. They tack on an unbelievable amount of fees and make sure not to tell you, so make sure to look at a loan calculator signing final paperwork. Then they are clueless as to what else is needed to prove insurance on your financed car through them, therefore i then got a huge charge tacked on to my loan and a ding to my credit because of their carelessness to know what is associated with proving insurance. Definitely would stay away from this bank.
8 years ago (15-05-2017)
The staff here is wonderful. I really appreciate working with them!
8 years ago (13-06-2017)
Terrible experience. There are so many better credit unions in Davis County. Without going into detail, this was one of the worst financial institutions I've encountered.
8 years ago (20-04-2017)
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