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Reviews, get directions and contact details for Dillard's

Story

With nearly 300 stores in 29 states, Dillard's offers the most current styles in fashion, beauty and accessories. Our home store offers a vast selection of the most innovative and inspired merchandise to take your home to a new level of elegance. Visit us at this local destination or wwww.dillards.com.

Address: Patrick Henry Mall, 12300 Jefferson Ave #300, Newport News, VA 23602, USA
Phone: (757) 930-0291
State: Virginia
Zip Code: 23602


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
Not sure how it can be so hard to exchange a pair of shoes; ordered online and they were wrong size, brought them into store in hopes to leave same day. They did a return on the card instead of exchange and now I have to wait 2 more days (after shipping was delayed multiple times) for the charge to clear since they can’t seem to do a simple transaction. Not only that but they took the shoes I ordered from me and now I don’t have either pair. This customer service is not something to stand by.
7 years ago (10-01-2018)
I went to Dillard's on Sept. 12, 2017 to buy some cosmetics and Ginnie Richards waited on me she was very polite and friendly. I bought dermablend foundation and as I was leaving forgot the old foundation container which still had some foundation in it. Well I called and talked to another Sales associate but she couldn't find it because Ginnie had already left for the day. So I left my phone no. so Ginnie could call me. She called the next day and she found it under the counter. I came and picked it up. Ginnie is a true people person and so nice.
7 years ago (13-09-2017)
Great customer service! Denise is wonderful.
7 years ago (25-11-2017)
Every person that assisted me was kind & helpful & always at Dillard's I am treated this way. Thank to all of you.
7 years ago (01-10-2017)
Had to spend some serious $$$ on quality bras in the lingerie department and Quine (didn't get a last name) was absolutely fantastic!! She was so helpful, knowledgeable, attentive, and friendly!! Great experience!
8 years ago (17-05-2017)
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