Dinner Delivered: Cleveland

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About

Dinner Delivered is Cleveland's Restaurant Delivery Service! We deliver to all Businesses, Hotels, and Residents in Cleveland!

Story

Dinner Delivered is Cleveland's Restaurant Delivery Service! We deliver to all Businesses, Hotels, and Residents in Cleveland!

Address: 260 2nd St NE, Cleveland, TN 37311, USA

Phone: (423) 244-0292

Website

moc.dereviledrennid@dnalevelc

State: Tennessee

City: Cleveland

Zip Code: 37311

Opening Hours

Monday: 10:00 AM – 10:00 PM
Tuesday: 10:00 AM – 10:00 PM
Wednesday: 10:00 AM – 10:00 PM
Thursday: 10:00 AM – 10:00 PM
Friday: 10:00 AM – 10:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 12:00 – 10:00 PM

Update Info

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Reviews

I’ve ordered from them several times and they are always nice even when the restaurant got the order wrong. Highly recommendable when you’re home and don’t want to go out

 7 years ago (26-02-2018)

We traveled to Cleveland from Franklin, TN on 2/2/18 and made an order through Dinner Delivered.  We ordered early so we would have our food by 6pm. Our daughter and her friend, both Lee University students, joined us in our hotel room for a “sushi party”. 

Sadly, when the order came, some of the food and all of the condiments and utensils were missing.  No one could eat since we were in a hotel and had no forks, spoons (soup), soy sauce, ginger, wasabi, only one set of chopsticks (4 people). The driver told me I had to call the store because he couldn’t fix it. 

I called Dinner Delivered, who called Tako Yaki and discovered a bag was left there when the driver picked up. When DD called me back, I was told they had 20 orders ahead of us and it would be 2 hours before they could go pick up and deliver the left food and condiments. The other option was to refund the cost of the missing food, which wouldn’t help us since we didn’t have the items to allow anyone else to eat. 

My point was that I purposely ordered early and the order was wrong due to no fault of my own but we couldn’t eat until 20 other people got their food. The person on the phone said I only had the 2 options- wait 2 hours or get a partial refund. Neither of these options worked for us. I asked for the owner and was told he doesn’t give out his number. She did give me his email but I also asked her to give him my number, at which time she hung up on me. 

I ended up calling the restaurant and sending my daughter to pick the food up. If we had wanted to pick up, we wouldn’t have ordered it delivered and paid to have it delivered (almost $20 delivery charge with the tip). That was the whole purpose. We wanted to enjoy our time together, not having someone pick up food.  

This service is unacceptable. The driver should make sure all the food and condiments are there before he leaves the restaurant. And if the order is wrong due to DD’s fault, DD should make it right by sending a driver back immediately. I understand there are others waiting on food. That’s why you do it right the first time. It takes a lot more time to do it over than just get it right the first time.  

I emailed the manager, Josh, and Hays with the Chattanooga operation that same night. Neither had the courtesy to email me back. This review is delayed because I wanted to give them a chance to respond before I posted this.

 7 years ago (12-02-2018)

Ordered takeout from Jenkins Deli and it was great!  Added on a diet coke from Dinner Delivered and when I took the first sip, it was totally flat!  Looked at the expiration date........5/27/17 (6 months out of date).  Lesson learned, order the drink from the restaurant.  Great, quick, accurate, and friendly service though.

 7 years ago (04-11-2017)

First time.  So I'll give them a 4.. but this won't be the last time I'll try them. Just ordered from hibach express.. food is hot and just how I wanted! Thank you..

 7 years ago (25-07-2017)

We got our food and the soup spilled in the bag. They left off the side rice and when I called to get a credit they said I called too late to get a credit. I would not recommend.

 7 years ago (13-10-2017)

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