Doorstep Delivery

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Address: 301 S Gallaher View Rd #105, Knoxville, TN 37919, USA

Phone: (865) 919-3663

Website

State: Tennessee

City: Knoxville

Zip Code: 37919

Opening Hours

Monday: 11:00 AM – 9:30 PM
Tuesday: 11:00 AM – 9:30 PM
Wednesday: 11:00 AM – 9:30 PM
Thursday: 11:00 AM – 9:30 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 9:30 PM

Update Info

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Reviews

This is a review of Doorstep and not of any of the restaurants they deliver for. I have to warn people off because they are one of the biggest scams I have ever seen on the planet. I had ordered from them in the past, but was just reminded of why I only did so once when I checked them out again today. They were going to charge me $32 for only $13 worth of food. Where did the difference come from? Well, first, delivery costs $5. Then they add a "small order fee" of $6.60. Yes, they want to charge me 50% more for my food just because. Then they somehow managed to add another $7 in service charges, which included a "booking fee". This is delivery. I'm not booking a reservation. Essentially, I am paying more in fees than the cost of my food. 

I find this practice to be absolutely pathetic. GrubHub may charge delivery fees that border on excessive, but they will not nickle and dime you like this service does. Don't let them get away with this. It is better to just go to these places and sit down to eat.

Edit- I did some more research into this company and apparently the nickle and diming extends to their employees, who also need to pay crazy fees to the company just for the privilege of working there. What I am wondering is if they are charging their customers and employees so much, why are there so many reviews complaining that the food is cold and late?

 7 years ago (04-03-2018)

Ordered food and paid for it, but only received a phone call when the food was supposed to arrive. "Sorry but we cannot fulfill your order. The restaurant is too busy."  While they are refunding the cost of the meal, it won't be for 24 hours. "Sorry for the inconvenience, but it's not our fault. You can't blame us." They are a company that will make mistakes and then will pawn it off on others so as not to take responsibility. What a disgrace.

Edit: I posted this 3 min ago, and now my wife and I are fighting because she is hungry and I have failed.  This is literally the worst. Fml.

 8 years ago (08-11-2017)

I have loved having this service available in this area! The only reason that I didn't give this a 5 star review is because there are things you definitely do NOT want to order through them. You have to understand that you are sending someone in their own car to go and pick up food for you, so the food may not be steaming hot when it reaches you. I am 100% fine with that, but I do caution people who are thinking about using Doorstep. Don't order anything that is super liquidy or could easily slosh around. You are setting yourself up for disaster. My husband and I love ordering chinese food through Doorstep, and it always makes it to our apartment within 10-15 minutes of when it says it will be here. Great drivers and amazing service!

 8 years ago (09-02-2017)

My husband and I have ordered from Doorstep Delivery for quite awhile and have never had a problem. Our issue started when the delivery driver called us 15 minutes past our expected delivery time and said that it would be another 15 minutes before our food is even cooked at the restaurant, not to mention the drive time after. This means that we would have our food in hand approximately 2 hours after we ordered. That is unacceptable. We obviously did not want to wait that remaining 30-45 minutes to get our food so we called to cancel. The manager was very blunt and stated that if we cancel our order that we will not be able to order from them again. This is nothing but bad business practice. We have been loyal customers, ordering from them 10+ times. I can understand if a customer calls to cancel multiple times but to drop a customer after 1 issue seems rather excessive. The manager accepted no responsibility and only tried to force us to keep our order. We hope that these actions and approach to conflict do not reflect the core values of Doorstep. We have no issue using this company again as we would rather give our money to a company who values their customers much higher than Doorstep.

 9 years ago (17-11-2016)

This is in reference to invoice number 171528-1.  My wife and I ordered from El Charro on April 8th at around 8:23 pm.  We were told we would receive our order around 9:23 pm, and in fairness it arrived before that.  My problem stems from your driver.  

At around 9:09 pm he called saying he was lost, which I fully understand, as our apartment complex is quite labyrinthine.  I was attempting to not only understand where he was, but also formulate in my mind where we were in relation to that.  I know very little about the complex beyond our building, but I tried to help as much as I could.  I was told that I had a terrible sense of direction and that I wasn't helping at all.

I put some slippers on and went outside to flag the driver down.  he was unable to see me, and when he finally did, he muttered an expletive loud enough for me to hear.  As he was handing me our food I tried to apologize, saying "Yeah man, I'm sorry about all that, I just know the buildings get lower in number as they go further in--" I was cut off and he rudely said "Just don't, it won't even sink in."

I never complain.  This is literally the first time I ever have, and I'm thirty years old.  I've worked retail and telemarketing, so I understand that vitriolic hatred of customers from time to time, but in no way was I being unreasonable, in fact I went out of my way to ensure he got his job done without having to drive around for hours.

I will not order from Doorstep Delivery again, and unfortunately for your business, this was the first time I had.  You had a new customer slip through your fingers in a simple moment that could have been avoided.  Terrible customer service; worst I have personally ever seen.

 8 years ago (08-04-2017)

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