Discount Car & Truck Rentals

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Address: 252 N Front St, Belleville, ON K8P 3C4, Canada

Phone: (613) 969-1645

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State: Ontario

Zip Code: K8P 3C4

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Reviews

Reserved a 16ft truck online for pickup on July 7th at 5pm, and received confirmation and a reservation number. Due to it being absolutely vital to have the truck, I called today to confirm that it would be available. Was  told that there was no truck available in Belleville or any of the surrounding areas. 

Did they call or email me to inform me that there was no truck waiting for me? No.

Would I have lost hours and hours of planning and hundreds of dollars in moving costs if I didn't think to call in to re-check? No. 

It is completely unacceptable to provide a confirmation and reservation number that aren't based on the existence of a vehicle in a given location. If you reserve well ahead, do not trust your confirmation at all. Personally, I will never book with this company again.

 8 years ago (05-07-2017)

BUYER BEWARE!!!!! I will give it 0 stars if I could. Reserved a cube van online for pickup at the belleville location. My husband travelled all the way to Belleville from Kingston since they were the only closest location that had a Cube van available as per online reservation system. Got a confirmation for the booking but when my husband went to pickup the van, he was told they did not have a cube van available and did not confirm the booking. He spoke to a lady at the reception but she refused to help out. In the meanwhile, he received a 2nd email confirmation, this time the confirmation was sent out from their own store by the supervisor confirming the Cargo Van; and the funny part is that the email was sent out while my husband was still in the store. How ridiculous is that??? I think they need to figure out their reservation system and not ruin someone's planned day. Horrible customer service. THIS STORE SUCKS!!

 8 years ago (09-08-2017)

Friendly staff and quality Cargo Van. Only reason for not receiving a 5/5 is because I had to prove I had already paid after bringing the van back and then it took them close to a week before removing the insurance hold from the credit card.

 8 years ago (15-04-2017)

Called in to set up the rental. Price was quoted for a cube van. I asked if I could use my own insurance to cover the rental, they said yes. When I picked up the vehicle they said that I could not use my own insurance because a cube van requires commercial insurance. I was not using the vehicle for anything commercial, but they didn't care. By the time I got the bill it was double the quoted rate. The guy at the desk was friendly, but this company needs to get its act together and stop misleading customers.

 9 years ago (12-10-2016)

People were nice to deal with

 8 years ago (16-08-2017)

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