Domino's Pizza

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Address: 1994 Warrensville Center Rd, South Euclid, OH 44121, USA

Phone: (216) 302-7473

Website

State: Ohio

Zip Code: 44121

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Reviews

Clearly staff think they are there for the fun of hanging out. They are not equipped to deal with incidentals. Did my order online, called in afterward to make changes and kept being put on hold. After FOURTH time on hold, I was finally able to get staff to stay on phone long enough to see what I wanted. Then the phone was passed around to different managers. How many managers are needed in the store at one time? Certainly none of them seemed trained or prepared to address my concerns. Between the three (3) people i spoke with, I was told that it was 20-30 people in store and they had done a $2000 hour (attempting to show me how busy they were). So I went up to the store. NO ONE was there. (I live two minutes away and was later told by one of their many managers that they had a $600 hour evidently down from the fabricated $2k quote for same hour.) Then while I was there, the phone did not ring once. When I commented on that I was told that most orders are made online. So why was I on hold for a combined time of twenty minutes? Why couldn't anyone come back to the phone? There were six (6) people working in the store and I had to get out of bed where I was recovering from the flu because the staff was too busy "hanging out" and not being truthful to take care of me. And I had to tell them to take off the delivery fee! I dont want to spend my money to be treated like I don't matter. Not one person apologized. There are too many other pizza shops in the Cedar Center area to patronize that have time to take care of their customers' needs. Next time I will go to one of them. I suggest that you do too. Too bad, because I love that Italian sub . . .

 8 years ago (21-10-2017)

I had recently ordered a delivery from my local store about 20 minutes before closing and am angered with my encounter. I talked with the manager saying my order and my information and he said that the pizza would be delivered in about 45 minutes to an hour. After about an hour and 10 minutes, I called the store back to see if the pizza was still on the way and they said that there was no record of the order. I was then transferred over to the manager who said that there have been no orders recently, which infuriated me. Now while I did order right before closing, the fact that the manager explicitly said I would be receiving the pizza should mean that I am entitled to one. I do not like that they disregarded me and made me wait more than an hour for a pizza that was never going to come. I do not want to make this any bigger than it needs to be, but I do feel that it needs to be addressed so that it doesn't happen to anyone else.

 8 years ago (04-12-2017)

Service was quick. Order was correct. Driver was polite. Unfortunately the pizza is just not good. The crust was like cardboard. $27 specialty pizza was nothing special. This is definitely not the Dominoes of my college days. Second time I ordered and will probably not order again.

 8 years ago (06-08-2017)

The app is awesome,staff is very friendly,efficient and knowledgeable of products. Restaurant is always clean with a positive quaint eat in vibe. I've ordered weekly since opening day.

 8 years ago (01-12-2017)

Very polite and courteous staff. Clean store too. I always have a positive experience whether I pick up my order or have it delivered.

 8 years ago (10-12-2017)

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