Double Eagle Hotel & Casino

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Address: 442 E Bennett Ave, Cripple Creek, CO 80813, USA

Phone: (719) 689-5000

Website

State: Colorado

City: Cripple Creek

Zip Code: 80813

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Reviews

We stayed overnight. The rooms are nice. A typical hotel room. The rooms are spacious. I found the bed to be to firm for me, so I ended up sleeping in the chair. I only got 2 hours of sleep. I like my coffee in the morning. My coffee pot did not work. I called to get it exchanged and they said they had no more, that they had new ones on order, but they hadn't arrived yet. I asked if they could bring me a lot of coffee. They said they couldn't do that. I'd have to go down to the bar to get one. You get breakfast comped as an overnight guest. The breakfast was good. I recommend you get you name on the waiting list ASAP, because we had a 30 minute wait time. The casino is nice. They had plenty of slots upstairs and downstairs. They have tables you can play blackjack, poker, etc...

 7 years ago (20-02-2018)

I read some of the reviews and was surprised that some felt this facility was nice and updated,  I saw the complete opposite,  I saw a hotel casino that looks as though it hasn't reinvested in it's facilities for quite sometime,  it looks as though they are on their way out. We were scheduled to stay for a few nights but after our first nights stay we decided to go stay else where. As for the gaming,  the machines seemed very tight,  not sure if they have control over that or not??? One of the great mysteries of the world. It's just not like the good old days.  I'm a believer that you must reinvest in you business if you want to succeed and continue to be competitive.
That being said I most likely won't be back unless they get it together.

 7 years ago (13-02-2018)

We were invited by my Aunt and Uncle to come up to the Double Eagle in Cripple Creek.  The room was reserved and paid for by my aunt.  Upon check in we were unable to reach my aunt and they would not let us check in at first despite us having the name of the person who reserved the room, the room had been paid for and our names were given to them when reserved.  They finally agreed to let us check in after 20 minutes of arguing as long as we gave them our credit card and said they wouldn't charge anything to it if my aunt came by before 9:00 pm which she did.  We went up to our room which should have been a King-it was two doubles.  We went back to the front desk and told them and they sent us to another room WHICH WAS ALSO A DOUBLE.  we went back down to the front desk for a third time and finally got a room with a King.  It took us over an hour to get checked into our room.  We found an old tea bottle full of cigarette butts under our bed!  We already were late to meet our family so we simply put it outside of our room in the hall.  We should have taken pictures or reported it!!  I noticed on Monday that they had charged my card $90 for the room even though it was already paid for.  They also charged my card $160.  When I called them they said that the person my aunt talked to didn't tell the person who charged my card.  They said the $160 was the difference between the room charge and the $250 SMOKING FEE.  We did not smoke in the room!  They then charged ANOTHER $250 to my card the next day!!  Eventually the $90 and $160 authorizations fell off but only after about a week.  They refused to refund the smoking fee and said they had "proof" but refused to send me the proof.  They had nothing that I had signed authorizing them to charge my card.  They obviously didn't clean the room before us and the bottle full of cigarette butts was probably from the people before who HAD smoked in the room.  I have disputed it with my credit card company but they said it can take up to 90 days.  I spoke to Cara Bernon and Amy Witt, two shift managers before finally speaking to a manager named Steve who was incredibly rude and when I asked to speak to his manager I was informed that I "would NEVER speak to his manager".  The Double Eagle has poor customer service, does not care about their customers and we will NEVER BE BACK.

 7 years ago (26-01-2018)

We stay there often. Front desk crew is friendly. Rooms are ok. No fridge but that's okay we just get drinks from the casino if we're thirsty. They don't have craps but do have everything else. You get $12/ person for breakfast.

 7 years ago (13-02-2018)

Well,tried to get a room there was told you were sold out which is fine. So we stayed at gold king,  the shuttle was wonderful. Anyway tried to get players card, the wait was at least 15 people deep,so went and gambled for about an hour, never was offered anything to drink all I wanted was water! I lost 200 and my wife lost a hundred. We don't plan on getting to rich but the machines didn't even pay a little so you can keep having fun! So were a little disappointed !

 7 years ago (28-01-2018)

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Double Eagle Hotel & Casino

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