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Downtown Day Spa

  1. New Mexico
  2. New Mexico Spa

Reviews, get directions and contact details for Downtown Day Spa

About

Give the Gift of Wellness...Buy 2 Get 1 Free on all spa services

Address: 624 Agua Fria St, Santa Fe, NM 87501, USA
Phone: (505) 986-0113
moc.loa@efatnasapsyadnwotnwod
State: New Mexico
Zip Code: 87501


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Reviews
This is probably the first review I’ve written in years and years but I had to- I just finished a pumpkin spice facial with Gina and it was amazing ! The whole experience was relaxing and rejuvenating. She absolutely focused on me and in making me feel beautiful. She has a gift for healing and I left feeling 1000% better then when I arrived. The owner is truly someone who cares about her customers and her community. This was such a treat for me and I left feeling fresh faced and my heart full of love ! Thank you ! 💜
7 years ago (29-10-2017)
Downtown Day Spa was a wonderful experience !! Christine the owner is very friendly, caring and professional. Our massage was excellent! The ambience gave us a feeling of comfort, warmth and relaxation. This spa offers a cozy Santa Fe setting..."The winds of the past abound in beauty"..
8 years ago (08-08-2017)
Not just no, but HELL NO! I called Christine to make sure she had availability for the hot stone couples massage advertised on Groupon during my trip. I've made the mistake before of rushing to buy a Groupon before, then finding out I can't use it during the time I need to. When I called, she asked if I'd already purchased the Groupon and I told her no. She told me I could buy it directly from her at the same rate. I initially told her no because my information was already on file with Groupon. Then she said that she wouldn't have any more availability for Groupon reservations until the next week (which would be after I left). Since I know Groupon does a 50/50 split with the merchants, I decided to go ahead and book directly with Christine at Downtown Day Spa in Santa Fe on Agua Fria Street. Cutting to the appointment: We arrived at the appointment a few minutes early and they weren't ready. We chatted for awhile with Christine, then she went to give instructions to Bethany and Nancy, our massage therapists. To me, this should've been done in advance or while we were getting undressed, not while we were sitting in the front area waiting to start. The prices clearly state there is an addition $10 charge per area for deep tissue. We declined the additional service, since we were getting hot stone massages. The massages were fine, not great but relaxing, though there could be more hot stone usage during a hot stone massage. Nothing against the girls. After the service, I went to give Christine the lady's tips (mistake in hindsight, I should've given it directly to them). She then told me I owed her an additional $28.08 for taxes. I told her she'd already charged my card $169. I didn't even tell her that I noticed the Groupon rate for the same service went down to $156 from a supposed $350. She said that she told me taxes and tip weren't included. I know that's not true because I would've never agreed to that. I wouldn't expect tip to be included because tips are supposed to be based on your service/experience. I have never had someone charge me extra on a Groupon or prepaid service for taxes. I asked her what the Santa Fe tax rate was and she said it was 8.3125%. I did the math on taxes for $169, which came out to $14.04. I asked her how she got to $28.08. She said she was supposed to add taxes on the original price, which still doesn't make sense because that would be $29.09. She asked if I wanted her to charge my credit card on file. I told her I didn't know she kept my credit card number on file and I didn't give her permission to do that. I gave her $40 cash and she didn't give me any change nor a receipt. Then this illicit, unscrupulous shyster charged my credit card $96.26 AFTER I left. Bethany and Nancy will have their reputation ruined by continuing to work for this woman. Christine comes off very nice but it's all a part of the con.
8 years ago (01-07-2017)
Place is wonderful to treat yourself to a day of massage or facials. Staff is fantastic and friendly
8 years ago (28-05-2017)
My husband and i went for our anniversary. .it was amazing. Staff was really happy and nice.. place was cozy and relaxing...we will be back soon..
8 years ago (04-03-2017)
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