Drain Masters Plumbing & Drain

Reviews, get directions and contact details for Drain Masters Plumbing & Drain

Address: Virginia Beach, VA 23462, USA

Phone: (757) 481-5894

Website

State: Virginia

Zip Code: 23462

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Reviews

A very unapologetic and selfish company. They have a really nice receptionist and that’s the only positive thing I can say. Technician came and diagnosed my water heater valve as being faulty. He said they will have to order a part and return. Days go by and no one calls me to schedule a return appointment. I called and left a message and no return call. I finally call again yesterday and the receptionist answers and quickly sets about trying to figure out what happen. She apologizes and says somehow I fell through the cracks. She’s not sure what happened, but the part was at Lowe’s ready to be picked up. So she made some phone calls and got me scheduled in for today from 12-4 since I expressed 11 days without hot water in this weather is a lot. I’ve been boiling water and filling buckets up, just so my 3 kids and I can shower. Which is dangerous as well. 
I leave work early to make my appointment and 4 o’clock rolls around and no plumber. I called and they said they were just about to call me. Turns out whirlpool sent the wrong part. That I was going to have to wait 7-10 business days unless I wanted to pay the 30-35 dollars to have it overnight. Also that it was so late in the day that they couldn’t overnight it till tomorrow. The lady(I presume office manager) was unapologetic and refusing to acknowledge their mishandling of the situation. If I wouldn’t have been forgotten about, they would of found out last week that it was the wrong part and place the correct one on order. I would of had hot water today. To not call at all even after your 12-4 window to inform me they weren’t coming is also poor business practice. That’s time away from work. They refuse to pay for the overnight shipping, despite letting me “fall through the cracks.” I’m a pretty forgiving person, we all make mistakes. But to not try and provide a solution to your customers which you have wronged in 3 occasions is just poor. I’m a single working mom of 3 kids, who pays her hard earned money to have a working water heater. To just dismiss me as my business doesn’t matter because it’s handled through an insurance company is bad form. To not make amends for your mistakes is bad form. To waste customers time and not return their calls is unacceptable. I do not recommend this company, and I will make sure my insurance company addresses this situation, henceforth.

 7 years ago (30-01-2018)

Never showed up for appointment. Never cancelled. Just nothing! I had to call to reschedule but was forced to leave a message since they apparently don’t bother to man the phone. Never got a return call. Thank goodness I didn’t have burst pipe or something dire.

 7 years ago (20-01-2018)

Knowledgeable technicians, fast efficient work and great customer service all around. Couldn't ask for more when it comes to my plumbing needs. It's so much better to go to a family run business who takes pride in their work over the huge corporations. This company treats everyone like family and  have shown that they will go out of their way to fix your issues as quickly as possible. I'd highly recommend!!!

 8 years ago (14-10-2017)

Came to my house, said they were not qualified to snake my drain from the roof (which they said was necessary) then demanded payment...after doing nothing - never even came inside. See you in court. Oh yeah, showed up two hours late.

 7 years ago (30-01-2018)

I had a leak in my shower it was late and when I called they sent someone super fast with no question. The technician was very nice and helpful. I will use drain masters for all my plumbing issues. I appreciate so much because I had work the next day and they took care of it fast.

 8 years ago (16-08-2017)

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Drain Masters Plumbing & Drain

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