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Reviews, get directions and contact details for Dunkin's Diamonds Lima

About

Dunkin’s Diamonds is known for providing a fantastic selection of high quality jewelry and outstanding customer service.

Story

Dunkin’s Diamonds is a three generation tradition, which started in Europe and has since grown into several locations in Ohio and Florida. Our basic foundation and guidelines for success have been formulated and perfected for three generations, and as a result, we are able to offer you the finest quality jewelry, excellent workmanship, personalized service and a guarantee of satisfaction.

The relationships that we have developed over the years provide us with the best contacts throughout the world in the diamond and jewelry business. Our goal is to create for you a better diamond and jewelry buying experience. We have worked very hard to make our stores a welcoming, non-intimidating environment where you can make a decision with comfort and confidence. You can browse through thousands of pieces of designer jewelry in our cases. Since we buy diamonds direct from the world’s top resources and work with expert cutters, we offer our customers nothing but the best. Each diamond is hand selected by our buyers to ensure the highest level of quality.

"We are equally selective when securing our staff of trained appraisers, craftsmen, managers and sales professionals. Few stores, independent or otherwise can claim the level of expertise and personal integrity that Dunkin’s Diamonds’ professionals uphold. I take considerable pride in our unique approach to the diamond business. It is my personal promise that your experience as a Dunkin’s Diamonds customer will be satisfying and rewarding.

As a gemologist, designer and artist, my passion is to create and offer jewelry that is unique and stylish combined with the highest quality of craftsmanship. Please browse our website or visit one of our stores to view our large selection of quality jewelry and experience our one-of-a-kind personalized service. We look forward to welcoming you at one of our several locations."

-Stuart Dunkin
Dunkin’s Diamonds

Address: 2298 Elida Rd, Lima, OH 45805, USA
Phone: (419) 331-3500
ten.sniknud@eciffoamil
State: Ohio
Zip Code: 45805


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
Maybe it isn't fair to give a review as we ended up not purchasing jewelry here, but might well have provided the sales people were a little more helpful. Yes, the two associates that we spoke with were friendly enough and showed us some of the selection of engagement rings. However, a sale is more likely to be made when the wants of the customer come first. Sure, try to sell up, but within reason. Also, generally people who spend money want to make sure the product is the best that their budget can allow. Snarky remarks about how the price is soooooo great really don't make products fly off of the self. So, I'm enjoying my much superior diamond at a price that was hundreds cheaper. So what if I had to wait a little (which I let them know that I was capable of doing, VERY glad that I did). If the corporate level encourages these sales tactics, I truly feel for the associates because they get hit by this too.
9 years ago (30-12-2016)
Very helpful upgraded diamond after 40 years great service
8 years ago (27-07-2017)
I wish I could give zero stars. If you have any doubt that you may want to return an item purchased here, then do not shop at Dunkin Diamonds. Yes, it appears plain as day on their website that they accept 30-day returns, but they enjoy tricking people to believe that is the case. In store, you have to notice a small sign on the counter that says no returns and the sales people do not even verbally explain that to you. So after you have purchased an item, you are completely stuck to it because I have called the manager and they will not budge on their policy of no returns. Vons Diamonds in Lima accepts returns for 30 days, Kays accepts for 60 days. This to me is a sign of good customer service. Vons and Kays put customers first. Whereas Dunkins puts their own money-making policy first. I will also add, that when we began to request to speak to a manager, we were lied to by the sales person. She told me that their manager Kim was out of state and won't be able to get back with me. Well, I called the Florida store where she was supposed to be and she was not scheduled to be there for another week. The Lima store sales people put us off multiple times. The end to this story is, they do not care about your buying experience at all. They care about making money. Even if you might find something you like and take it home and keep it, I would not risk choosing Dunkins Diamonds because there is still that chance you need to return it. I never write reviews on google, but felt compelled after how we were treated and I wanted to warn you. You will probably notice their website is still VERY MISLEADING. The manager said she would take my advice and change it to make it clear that the Lima store does not accept returns, but two months have passed and they are still enjoying misleading their customers, and they are most likely still avoiding verbally stating their policy before someone purchases. That just shows you how little they care.
8 years ago (25-02-2017)
I just bought my fiancée a ring here, it was such a refreshing experience, people at Kay's were pushy and just trying to take my money and get me out the door- but out of the 4 or 5 jewlers I went to the staff here was the most personable and helpful, Can't speak to the quality of the ring yet as I haven't received it yet but I have to say the service was great and with the warranties included on the ring I'm not worried about any accidents, Would recommend!
9 years ago (22-08-2016)
Wish too thank Bob, at Dunkin Diamonds for the great service ..If you need anything please make sure you ask for him...He goes out of his,way too make sure your happy and he doesn't try too hurry you...I'm very picky and I'm totally impressed ..thank you
9 years ago (15-07-2016)
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