Eastlake Village Veterinary Clinic

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About

Eastlake Village Veterinary Clinic in Chula Vista is a first-rate animal hospital providing excellent veterinarian services.

Story

Eastlake Village Veterinary Clinic in Chula Vista, California is a first-rate animal hospital providing professional veterinarian services. A reputable name in veterinary care since 1997, Eastlake Village Veterinary Clinic serves the neighborhoods of Eastlake, Bonita, Rolling Hills and Otay Ranch. Pets are provided with top notch veterinary care, premium pet grooming and boarding services.

We are proud long time members with distinguished organizations like the California Veterinary Medical Association and San Diego County Veterinary Medical Association.

Clients love our spotless facilities and fresh, clean atmosphere. We provide heated beds and a Pet Shuttle Service that can transport your animal safely to and from our clinic. We’ll even deliver prescriptions right to your doorstep.

At Eastlake Village Veterinary Clinic, we understand that your pet is like another member of the family and deserves only the finest, individualized care possible.

Address: 2260 Otay Lakes Rd #113, Chula Vista, CA 91915, USA

Phone: (619) 482-9100

Website

State: California

City: Chula Vista

Zip Code: 91915

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 8:30 AM – 2:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 8:30 AM – 2:00 PM
Sunday: Closed

Update Info

related searches: Rolling Hills Veterinary Hospital, Otay Pet Vets reviews, Best Vets in Chula Vista, Pacific Pet Hospital, The Pet Clinic, Bonita Veterinary, The pet clinic Chula Vista, Eastlake Pet Grooming

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Reviews

This is not the one off situation. I have never in my life dealt with someone so unprofessional and excuse my ignorance of a word: GHETTO. Dr. Bischel met my new 8 week puppy once and said she had an allergic reaction and recommended I change her food to a low grade puppy food she also recommended robust new dewormers even though my pup had them already. I agreed to this and accepted the feedback and then contacted the breeder about this and was told to change my vet immediately as Dr. Bischel is not aware of the breed characteristics and incorrectly advised me to take my 8 week pup off holistic high grade food to a low level food. This was the recommendation of a well known breeder who sold puppies to Michael Jackson, Burt Reynolds and Snoop Dog. I called Dr. Bishchel's office to share this experience and discuss this and she never returned my call. A week later I called back to attempt to follow-up and she was out of the office and could not be reached (even though she said during my initial appointment that I could call or text her cell at anytime). Her staff was unwilling to contact her despite the fact of what Dr. Bishcel told me and what she said. Furthermore Dr. Bischel gave my pup high potent vaccines to take home with unclear instructions. I am a seasoned and highly educated and respected analyst for a living and I warn new pet owners to be aware of the instructions and labeling given: Dewormer powder: I was given two sets of zip loc baggies with 3 sets of powder in each. ON EACH of the zip locs the labeling said: Give one packet each day for 3 days. We followed the instructions. This was wrong. At the end of one of the labels it says repeat in 2 weeks. The ziplocs did not indicate "package 1 of 2" and "package 2 of 2" therefore any new mom or new dad would read as directed and give each packet once a day for 3 days. The "repeat in 2 weeks should have been better clarified in the BEGINNING of the labeling. The labeling is not consistent in terms of the same wording on the invoice / charges summary.  I called to share this honest concern and feedback as we gave our puppy too much dewormer and was met with a combative and argumentive response from Dr. Bischel. She does this for a living and is used to the instructions and did not see the point I was making about the labeling needing to indicate " package 1 of 2 and package 2 of 2". Lastly, I purchased a vaccine and questioned if it was given to by puppy as both my mother and I were in the room at the same time and don't remember the Dr. giving her the vaccine. It was not about costs it was simply asking what kind of vaccine was it and when was it magically given to her because we did not see it given. The Dr. did not return my call to discuss the matter in a civil and professional way. She called me at work and basically yelled my ear off. I stepped away from my desk and told her I did not want to argue and I had an appointment tomorrow and she said she can't work with me anymore. I said that is fine but I have constructive feedback so other puppies do not accidentally receive too much dewormer in the future with ineffective labeling. She cut me off and again began yelling. I was told by 2 people in Chula Vista that this doctor is from Tijuana, is rude and GHETTO and they were right, but I tried anyways. I realize my puppy is too good for this Dr.'s practice. She deserves the best and this clinic is not it. I saw lots of random breeds, old dogs and rescue's. The overnight pet hotel they host there is a JOKE. It is a line of tile showers with a soundproof door. They shove your dog in there and go about their business. BEWARE. Discerning, intelligent dog owners with a limitless budget like me should go elsewhere. Trust me

 7 years ago (15-02-2018)

I've been her on 3 different occasions the latest visit I had my cat groomed his haircut came out nice my concern is when I brought him home his whole backside was drenching wet I dropped him off at 1130am and he wasn't ready till 630pm and when he walked out of his carrier he had a limp in his hind leg so i waited a day to see if it still persist. I woke up and immediately checked on him and yes he was complaining about his leg in his own kitty way. They deserve 1 star because of the way they handled the situation I had called to know what went on during his visit the groomer had claimed he had peed on himself and that's why he's wet, he was there for almost 8 hours probably locked in a cage. When I spoke with the doctor she had put the blame on me and accusing me of mishandling my cat that's why he's limping then she changed the topic and said he's infested with fleas, THAT'S B.S. WE ALL KNOW FLEAS YOU CAN SEE EM, FEEL EM, THEY DRIVE YOU NUTS THERE EVERYWHERE YOU WAKE UP WITH BITES OUT OF NOWHERE. MY CAT DOSNT HAVE FLEAS NOR SHOW ANY SIGNS OF FLEAS. IF FLEAS WERE THE CASE MY BABIES WOULD BE COVERED IN BUG BITES. instead of solving the problem the doctor wants to charge me more just to take a look at him and deny any responsibility for there mishandling of my cat. In the end the doctor hung up the phone on me in mid sentence and no desire to handle the situation.  DON'T BRING YOUR PETS HERE THEY CAN'T BE TRUSTED....

 8 years ago (08-12-2017)

We took our dog Xena here to get groomed for the second time and told them to do the same cut as the first time. A "puppy" cut. Well Xena surely wasn't cut short enough the second time, and her hair was much longer than the first time we came. We expressed our disappointment and asked if we could come in to get her cut shorter or get 50% off our next visit as she's going to need another cut sooner than we wanted. Well, both the groomer and owner argued with us saying we were "happy" with the cut when we picked her up. This simply isn't true; we immediately voiced our disappointment with the length but didn't have the time to wait another 30 minutes. Whatever happened to the customer coming first? They obviously don't know how to run a business and keep customers happy and coming back.

 8 years ago (04-04-2017)

Going to the Vet can  be a stressful event because you are taking your loved pet (and the owner) out of their comfort zone. Dr. Bischel and her staff give you comfort through the whole process.  She was so great with my little dog!

 8 years ago (07-02-2017)

HORRIBLE EXPERIENCE !!! DO NOT GET SERVICE DONE HERE. THEY WILL REFUSE SERVICE AND YELL AT YOU. Grooming is WAY to expensive!( Just go to PetSmart!) We had plans for our dog to do boarding here and they cancled it and said they dont want to do it. But before that we asked if we can see the kennel where my dog would stay, they didnt show us but i got to see a bit of it and it is VERY SMALL. The Grooming lady did a horrible grooming job and started to yell, she used to work at petco. Now i know why Petco fired her. IF YOU LOVE YOUR PET, DO NOT EVER GET SERVICE FOR YOUR PET HERE. VERY HORRIBLE EXPERIENCE.

 8 years ago (17-03-2017)

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