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Elase Medical Spa

  1. Florida
  2. Florida Spa

Reviews, get directions and contact details for Elase Medical Spa

Address: 1210 International Pkwy #174, Lake Mary, FL 32746, USA
Phone: (407) 333-4300
State: Florida
Zip Code: 32746


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Reviews
Had an amazing facial by Jennifer, and will be driving 2 hrs just to see her for my next one. They are even mailing me a product I buy from them since I live so far away! Thanks for the amazing service.
8 years ago (08-02-2017)
On May 15th, 2015 I went into Elase Med Spa in Lake Mary to have my Restylane injections. This is a common procedure for me, with no prior reactions or allergies. I had my nasal folds and lips injected by Jessica, who was very sweet, slightly aggressive, but confident. By the end of the night, my nose began to turn blue, but I went to sleep as usual. When I woke up in the morning, my entire nose and above the lip area were black and blue. Extremely alarmed, I got in touch with the office and was told to take Aspirin and that they will contact the nurse. By noon, they had me come into the office, but to my surprise only to do a warm compress and give me a few words of encouragement. I own a spa, and I am a busy esthetician, so as you can imagine my appearance is everything. I had to apply very heavy camouflage makeup not to scare the clients, but by nighttime, it was beyond scary. I texted a few pictures to the nurse, and was told to come into the office immediately. My child in tow, at 10pm, I went to the office to have Hyaluronidase injected in order to dissolve the filler. I suffered vascular occlusion. What is Vascular Occlusion? This is caused when the dermal filler is either injected into an artery or around an artery to the point that the blood flow is reduced or completely stopped. The treatment should’ve been started first thing that morning, but wasn’t, because they failed to have Hyaluronidase in the office, due to it’s cost. Any office that performs injections MUST have it on hand. Jessica kept apologizing to me, said that this has never happened before and that the medical director, Dr. Gonzales was not getting back in touch with her, so she has been in contact with her previous employer, and Google! She was so stressed, I was having to comfort her. The procedure of dissolving Restylane is extremely painful. In addition to injections, I had to apply nitropaste in order to increase blood circulation, which also causes unbearable burning sensation. This continued for days. She couldn’t tell where there was still product, the doctor never called and the tissue above my lip began to go through necrosis. I was missing work, I could no longer cover the affected area with makeup and my overall morale was low. By Saturday I was still in pain and it was Memorial Day weekend. I came into the office for more injections, but everyone was on vacation! They asked another injector, who had already left to open her own practice, to come in as a favor. I knew her, she injected me before, and I trusted her, but imagine my surprise when she just couldn’t find the Hyaluronidase in the office. She also tried to reach the doctor with no success, so I left. That day Dr. Gonzalez called me from a blocked number and left me a vague voicemail about my injury, but no instructions on how to get back in touch. Keep it mind, it has been almost a week. My face took forever to heal, and I am left with a permanent scar. It affected my business, my personal life and my social life. I had the procedure done before an out of town wedding that I was attending, and I was embarrassed the entire time I was there. Do yourself a favor, research the place you are going to. I should’ve known not to trust them. Dr. Gonzales performed liposuction on me two years before, leaving me uneven and very lumpy, I went into his main office a number of times, trying to resolve the issue, but even then he never bothered to see me. I didn’t think a routine injection could go so wrong, but it did. Since then, I have had numerous injections, and even a correction to his liposuction, all of which have turned out great. They made a huge mistake and they never even acknowledged it, but I have a permanent scar to remind me of their negligence, every day.
8 years ago (13-01-2017)
BUYER BEWARE. First of all I will blame only myself for not doing the research, and educate myself, but I would think that if they are ethical, they would tell the customer, for this procedure you do not tip, for this you tip, etc. and educate the customer properly. Second of all, when you buy the products, they invoice you with the lump sum amount all together. You end up paying a tip on top of the service+the product, making the customer pay even more. They did not provide the breakdown or separate the product from the service. If they were ethical, they would separate the cost of the product (which already have a very expensive mark up) from the service. I did not get the chance to be happy or unhappy about the procedure, because I felt they rip me off. So for all buyers out there, do your research, and if you are buying the product from them, ask the lady on the front to separate goods vs service. Some of us have our hard earned money, we are not millionaires, at least educate the customer!. Have some decency! This is all about customer service. I felt they rip me off, but I will blame myself for not doing more research and educating myself. You live and learn. This review is not about the procedure, and it is more about their ethics.
8 years ago (18-11-2016)
Superb service. Jeanne is terrific and Dr. Gonzalez was amazing. The staff is professional and I highly recommend this location. Patti
9 years ago (21-04-2016)
A note of recommendation to Elase Spa. I wanted to achieve the level of look good/feel good... that was best for me, no one else and not the latest trend. I am very conservative on the level of assistance that I wanted especially for my face. Jeanie the Patient Care Coordinator explained the options in full detail and ways that I could save money depending on my long term goals. Using a new product was something I was VERY nervous about and I felt very educated in my decision with Jeanie's knowledge of products and more importantly the post treatment results in her 20 years of experience. My concerns were heard and set into motion at a level that I was comfortable moving forward and within a short office visit.. I achieved the results I desired. Physician Assistant (PA) Jessica was superb in her gentle procedural skills and most of all her listening to me..the patient.
10 years ago (02-06-2015)
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