Elysian Fields Massage & Spa

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About

"Paducah's Most Luxurious, Natural-Based Relaxation Spa!" "Visit us on the web at: www.PaducahSpa.com today!"

Story

Elysian Fields Massage & Spa is a natural-based spa, where pampering is taken to an "Art Form!" Come join us and experience "What A Spa Was Meant To Be!"

Address: 3420 Lone Oak Rd, Paducah, KY 42003, USA

Phone: (270) 554-3320

Website

moc.liamg@apshacudap

State: Kentucky

City: Paducah

Zip Code: 42003

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

My girlfriend decided I had been working too hard and letting too much stress build up, so she scheduled me a massage at Elysian Fields. Check in was quick when I arrived, and Patricia provided a robe and slippers, a changing area, and a secure locker to store my clothes and personal effects. Scott gave me a fantastic hour-long orthopedic massage. It was intense, which was exactly what I was after, and he provided special attention where I needed it the most. When he was finished I was so relaxed that I had to lay on the table for a few minutes before I could even gather the will to get up! If you're carrying tension in your neck, shoulders, or back, you NEED to go see Scott and his crew!

 7 years ago (10-02-2018)

Melissa was kind and greeted me with a smile. She explained everything. Scott was informative, professional, respectful, and put me at ease. After the session, I had immediate positive results. My facial was fabulous and relaxing. Don's the best. Lunch was delicious and the environment to eat that lunch was peaceful. Patricia gently administered my pedicure and was very easy to talk with. Best day ever!

 8 years ago (23-05-2017)

I’m impressed with the professionalism and attention to everything I felt welcome and comfortable, the massage was wonderful.

 7 years ago (20-01-2018)

I made an appointment for my birthday about 2 weeks ago. They collected half the price of the massage as the deposit, which I had no issue with. I took a nap and must not have had my alarm set even though I changed the time. Elysian Fields actually woke me up! 

Even though you dont know me, I'm actually a punctual person, like the kind of person who thinks that 5 minutes is on time and on time is late. I know they must have people cancel all the time with excuses, so I was annoyed but accepted what happened next.

When Elysian Fields woke me up I instantly understood that I would probably lose my deposit. I called to explain and the woman I spoke with told me that I would have to pay the full price of the massage because I cancled without 24hr notice. I asked if I could come in late and pay the full amount and only get half the massage (I paid for a 2 hr massage so half would still be an hour) the woman told me no, that they would not do that, and that its not worth it for the masseuse cause he was staying late for me, I was annoyed but I do understand cancelation policies, so I paid.

The woman asked if I wanted to schedule another appointment. I told her that no, I didn't want to schedule another appointment because they had just taken $120 from me and I got nothing. We hung up. 

A few minutes later they called me back and said if I scheduled another appointment, since I had paid up front for a full massage, I wouldn't have to pay for the massage for the appointment I scheduled. I was very grateful so I scheduled one for 2 weeks out, working around their schedule, whenever they could fit me in I would be there even if it wasnt great for me since it was my fault that it was missed. So I unded up with a tuesday early afternoon appointment. 

 I just called to confirm the time for this afternoon and they said that the massage was cancled. The woman Melissa mentioned that she knew who I was because she had been told about "the girl who overslept" and that she wasnt here when it was scheduled and didn't know who cancled. 

I understand a penalty for missing an appointment, but isnt that what the deposit is for? I got charged full price for not giving 24hrs notice and yet they canceled (and if I hadn't called to confirm I would have showed up and been turned away) and its just a "ohh oops, sorry about that"  sort of response from them. 

I decided due to the double standard coming from this spa, and what I have perceived as them talking badly about me, is not worth the massage I might get. I understand that I may be misinterpreting slightly because there are always two sides of the story. But my feelings about how they handled this situatuon are negative and thats not a good feeling to have about people who are supposed to relax me.

 7 years ago (14-11-2017)

There are words that describe how much I love this spa and their staff. I have only been there a couple of times but the first was a great from my sister in law. We did the ultimate heaven package and oh my gosh I never wanted to leave. The staff is beyond welcoming, the lunch provided is delicious, the spa its self is relaxing and clean. I will be back!

 9 years ago (06-03-2016)

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