Embassy Suites Hot Springs - Hotel & Spa

Reviews, get directions and contact details for Embassy Suites Hot Springs - Hotel & Spa

About

400 Convention Boulevard, Hot Springs National Park, AR 71901

Mission

"Every Guest Leaves a Raving Fan!"

Products

400 Convention Boulevard
Hot Springs National Park, AR 71901
501-624-9200

Address: 400 Convention Blvd, Hot Springs, AR 71901, USA

Phone: (501) 624-9200

Website

moc.notlih@sd_setoh

State: Arkansas

City: Hot Springs

Zip Code: 71901

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I'm a Hhonors gold member.

On arrival: Valet service missing. Bellman missing. Concierge missing. Two receptionist making us wait minutes without acknowledgment or greeting. One was checking phone. 

Room delivery pizza came burned after waiting nearly 40 minutes. We tipped & paid delivery fee. When we called, we were told to bring the pizza to kitchen ourselves. 

Bedsheets on sleeper sofa were not clean with dried boogers, and room cleaning service was lacking. We also found the unfinished drinks from the previous guests in the fridge. 

Rooms are not bad, a little outdated but okay. Beds were comfortable. Breakfast was generous but the orange juice was like flavored water. 

Managers happy hour was a nice attention. Hotel has a good location a few minutes walking distance to the main street, and has a large parking. 

Next time we'll book another hotel.

 7 years ago (12-03-2018)

Enjoyed staying here. We had our Beta convention here, with around 300 children ages 11 to 13 they were wonderful. The staff was kind, helpful, and on point. The food, rooms and public areas were always clean and lots of amenities. Will use this hotel again.

 7 years ago (01-03-2018)

I've stayed at many Embassy Suites and this one is a favorite! The atmosphere in the lobby is so inviting. The management team and staff are very professional and honestly, that's why I keep coming back. TJ does an excellent job managing this hotel. The front desk crew (Hal, Sal and Darren) are always willing to go out of their way to provide the absolute best customer service. I wish I could stay here more often!

 7 years ago (22-02-2018)

Great place for a quick trip to Hot Springs.  Staff was friendly and helpful.  Accommodations were nice.  Upon request at reservation, the staff helped to make our stay especially memorable with treats and a special surprise waiting in our room!  Could use a little extra attention to cleanliness in the room itself, as there were gum wrappers and a used bottle of water near the bed.  We will certainly stay with this Embassy again!

 7 years ago (13-01-2018)

The hotel lobby and breakfast area were really nice.  At breakfast, the food was really good and gave us lots of options.  However, my hotel room was two doubles when I was supposed to get a king size bed.  I understood completely, as we were staying for a convention and the hotel was sold out.  So, this wasn't really an issue.  At least the bed was soft.  Two lamps in the room had bulbs that were burned out. The sofa, chair, and carpet seemed old and dirty.  However, those issues, too, could be overlooked.  However, my toilet was really difficult.  It was hard to get it to flush at all.  In the early morning, I tried holding the handle down a little longer in hopes that the paper would go down, and instead, it spilled over in the floor and I had to use my bath towels to dry it up.  This was unacceptable.  I ended up just using a restroom in the attached convention center for the remainder of my stay.

 7 years ago (28-01-2018)

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