Empire Roofing and Restoration

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About

Empire Roofing and Restoration offers 24-Hour emergency services, water removal, mold mitigation, remodels, Re-Roofs and Repairs.

Story

Empire Roofing and Restoration is a local and family owned business that has been around since July of 1990. Most of our employees have been with the company for over 8 years. Empire Roofing and Restoration promises to never knock on your door to solicit business, we only come out when you call us, But when you do call us you can be sure that you are dealing with a person who knows the business inside and out.
You can feel confident that you will receive a honest assessment of your problem, not the standard "you need a new roof, just sign this and we will take care of everything". That's why 90% of our business is either a referral or a repeat customer. Empire Roofing and Restoration offers complete Re-roofs, Repairs, Insulation, Gutters and Downspouts on residential and commercial properties.

Please call (719) 591-9200 to get set up with a free estimate with one of our experienced estimators.

Address: 1335 Valley St, Colorado Springs, CO 80915, USA

Phone: (719) 591-9200

Website

ten.gnifooreripme@ecivres

State: Colorado

City: Colorado Springs

Zip Code: 80915

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Empire Roofing and Restoration did an excellent job fixing the water damage from frozen pipes. They are very professional, they cleaned up everything and were fast and amazing to deal with. When I had a question, they were easy to get a hold of and very knowledgeable. I highly recommend Empire Roofing and Restoration Services.

 8 years ago (09-11-2017)

I highly recommend Empire. They have done several projects for me and are always quick and do a great job.

 8 years ago (21-11-2017)

Excellent Roofing and Restoration Company. Really amazing to work with. Their workmanship and customer service is outstanding.  I appreciate their work ethics and commitment to getting the job done right.  I would highly recommend this company.

 8 years ago (10-07-2017)

We had an incredibly painful experience.  I cannot recommend them at all.

We had a leak develop in August 2016.  The repair work involved new windows, and drywall removal, inspections, and patching.  We contacted Empire after our insurance company recommended them (we've shared the feedback below with the insurance company).  The project manager was next to impossible to get in touch with.  Our records show for every three calls/texts/emails we placed to Empire we got one call back.

The project manager was frequently late for appointments.  (Full disclosure - I was late to one as well.)  There were five windows ordered.  Two of the windows were ordered incorrectly (clear glass vs privacy glass and other style issues).  We were told the windows would arrive in 6-8 weeks because the large hailstorm that hit the area.  We called after eight weeks and were told by the project manager there was a problem with the order, but that it would be rushed.  Based on my interactions with him, and his poor oversight, I suspect they were never ordered the first time.

The work on the windows wasn't complete until December 2016.  It would not have been done by then either if we hadn't hounded the project manager to what we were paying him to do.

The drywall removal, inspection and repair began mid-January 2017, and was completed at the end of February 2017.  It was a couple of square feet section in an interior closet and an unpainted strip of garage ceiling.  It could have been done in two days, but took six weeks because of the project manager's ineptness.

When the drywall was repaired in the garage, they broke a shelf  (of course the stuff on the shelf was damaged too) and made no attempt to tell us about it, or fix it - we weren't on site to have them take care of it at the completion of the work.

Once the work was done at the end of February we waited for a bill.  Finally, in an effort to be honest, I texted the project manager in May to ask for a bill.  Two months later in the beginning of July, I finally received an invoice.  It had no details (materials vs labor, no dates, etc.) - just an amount.  After requesting more information we got a more detailed invoice a few days later.

I was uncomfortable paying the full amount so I reached out to the owner to express my concerns.  I learned the project manager was no longer with the company.  It was as difficult to reach the owner as it was the project manager.  We discussed the concerns and offered to pay the entire cost of the windows, but asked them to absorb the drywall repairs.  He let us know the windows were put in at cost and they made no money on them (this was unknown to us, and additional proof of the project manager's incompetence), so he was uncomfortable with my offer.  He also noted that the work had been completed to our satisfaction.

They apologized for our experience.  We eventually reached a compromise on a discounted amount that he felt was too much of a discount and that I didn't feel like wasn't enough of a discount.

While the work was indeed completed to our satisfaction, it was the most painful business transaction I've ever endured.  The business consistently made excuses about being too busy - if that's the case then quit taking on new work so the jobs you have on hand can be done well.   

In sum a six week project took almost a year from start to finish.  The customer service was almost non-existent, and when we tried to find common ground, I felt they only made token concessions.

 8 years ago (07-08-2017)

Empire Roofing in Colorado Springs was on the approved list with my insurance company so we went with them in March of 2017.  It was a very bad experience from the beginning to the end.  It is July and we still don't have a city roof inspection so I cannot say if the roof was done well.  I do know that I called the police non-emergency number because of the behavior of the roofing team and was told that the Police Department surely would have sent out an officer when they blocked my garage door with their debris truck and refused three times to move it.  Not one would speak English, even when I encountered difficulties, though at the end of the day I found out one could speak English very well.  In nearly 50 years with my insurance company I have never been so distraught over the behavior of an approved contractor.  When I contacted the owner he replied with an email that did not accept his responsibility and he attacked my integrity.

 8 years ago (04-07-2017)

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