Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 2299 140th Ave NE b, Bellevue, WA 98005, USA

Phone: (425) 641-1365

Website

State: Washington

Zip Code: 98005

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Reviews

The worst customer service. I had a reservation for an insurance rental through Enterprise, and here's basically how the process went for me:

-Insurance reserved car at this location, due to convenience for me
-Never received a callback as promised, so I called around 4PM on 12/20 to verify they had my reservation to get a car. Was informed that they had tried to call me 'several times' yet my phone had no missed calls from them. Asked when they tried to call, was refused an answer.
Additionally, was told that the only thing they had at the location was a truck and to come back the next day.
-Called today, was told by a very flustered employee (iirc Kathrine) that they didn't have anything again on the lot and that I should speak to the 800-line reservation agents to actually reserve a car.
-Was transferred to the 800 line, who was surprised to hear what had happened in my situation. The agent (who's name I forget) was kind and helpful, and worked to find me a car at another Enterprise location that I can pick up this afternoon.

So really you had one job - get me into a car. Take my reservation and put a set of keys on it, then inform me that it was ready for me to come pick up. Somehow this Enterprise location seems completely incapable of doing just that basic thing. 

I was reminded over and over with their hold music how much of a difference being "family owned" makes. In this case, family owned clearly means poor training and badly established procedures. Perhaps a corporate overlord would help matters in establishing baselines for expectations.

 8 years ago (21-12-2017)

Friendly staff and great customer service. Only con is the wait times on weekends, but expected in a busy neighbourhood and the staff try to help through as much as possible. 
Couple of times they couldn't provide the pick up service and promptly compensated by cutting down the fare or giving free fuel. Awesome!

 8 years ago (04-10-2017)

Hassle free booking, clean and well maintained vehicle and easy returns. Looking forward for more rentals with Enterprise. They accidentally added Road Side Assistance charges which I didn't ask for but it just took a 2 minute call to get that reverted. Got the amount credited in 2 days. Superb service. Keep delivering like this guys.

 8 years ago (23-08-2017)

I am a frequent renter from this enterprise location and mostly endup every week there.  
Very bad experience with Assistant Manager Sean Gallacher and I feel he needs some training about the customer service skills from newley hired guys.
Every time I pickup the car early hours of day from this location, I end up working with him which makes me more upset.
This guy always gives me a dirty car that is full of dust smells bad or make me wait for 30 to 60 minutes to get a car.

years ago (17-11-2017)

I received excellent service and a great car from this Enterprise office while my care was in the repair shop.

 8 years ago (23-12-2017)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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