Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 3014 Pleasant Valley Blvd Ste E, Altoona, PA 16602, USA

Phone: (814) 942-7000

Website

State: Pennsylvania

City: Altoona

Zip Code: 16602

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I reserved an 'intermediate' sized car for a long day trip.  When I arrived at the office I was given a Hyundai Accent.  I'm not sure who sets the size guidelines but when you can touch both the doors on both sides from the drivers seat, I don't think it's 'intermediate'.  I told the clerk that I was taking a long trip and that I would like something a little more comfortable but nothing else was available.  So I took the car. And upon getting in to the vehicle, I was immediately stunned by how dirty the windows were on the inside.  Not sure how anyone could drive with that much dirt on the inside so I asked the guy working the cleanup bay to at least clean the windshield which he did.  and I didn't realize until the next day that the car did not have Bluetooth (this rental was for business and I usually spend a good percent of my driving time on the phone) and it did not have cruise control (which made the 8 hours I spent on the turnpike very long).  Anyway. I'll try one more time but I'll be going to Hertz if the experience doesn't get better.  I miss the staff that used to work in this office.  They used to know me well and would make sure the cars were clean and of decent size for my regular long trips.

 7 years ago (19-03-2018)

I am gravely disappointed.Paid for the full balance of what was owed and still got charged for days I did not use because I refused to drive like a crazy woman in the snow and crash. I could not help that the time expired on that day and that they closed at 12 pm. Now I owe that balance and I did not even have the vehicle and they said nothing can be done nor can I rent another vehicle without that balance being paid. Unreal.

 7 years ago (19-02-2018)

The entire car buying experience at this Enterprise location was the worst we ever have experienced. From the poor customer service that was delivered from the manager down to the salespeople. The Nissan Altima we purchased was not inspected (damaged driver side window, bad brake pads, scratches all over the car, wrong cloth interior, list goes on) and dirty when the car was delivered. The repair process was another headache and add insult to injury, they accused us for not paying for the car, we paid cash for car! Management (Glenn) was defensive and unprofessional about resolving the issues they should of fixed  if they would of done there cheap initial inspection they prided themselves on in the first place. We were recommended from a family member who works at Enterprise Corporate and we still had a horrible experience. We will never do business with Enterprise ever again. The experience wasn't worth a single star.

Hi Carol H.,  Thank you for your response. I have been playing email and phone tag with Brenda Rosado about possibly resolving existing issues. I will edit my post with the (+ or -) outcome. UPDATE: Brends Rosado (Group Car Sales Manager Central Pennsylvania) and I have been in email and phone communications since Nov. 2017. During these conversations we exchanges various information (i.e. photos of car damages that were never fixed per our agreement with Glen and Marlon Ollivierre). Ms. Rosado was very short and annoyed that I didn't email her back for 2 months, which I did call her back during this time and I apologized for not emailing her back as she must have expected. She was being defensive so I ended the call. Overall experience with Enterprise has been horrendous,  scratches, damaged driver side window, dirty interior car when delivered, slow response time with issues, car was 2-weeks being delivered, lied about the courtesy bumper-to-bumper warranty per Marlon, generic brakes and the lack of respect and customer service throughout the entire car buying process.

 7 years ago (21-02-2018)

Excellent place to do business with.  Miranda and Tom both went abive and beyond to help.  Highly reccomended

 7 years ago (14-02-2018)

Very friendly and helpful even with the factor I made it late to my appointment and it was cancelled due to not showing up in time. They still got me into a rental car so I can make my trip as needed great job guys

 7 years ago (06-12-2017)

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Enterprise Rent-A-Car

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