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Reviews, get directions and contact details for Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 19801 Frederick Rd, Germantown, MD 20876, USA
Phone: (301) 515-4200
State: Maryland
City: Germantown
Zip Code: 20876


Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 11:00 AM – 2:00 PM

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Reviews
Service was poor. They failed to pick me up the Friday and then on Sat. they were almost an hour late for picking me up from 5 min away. Contacted the manager and his attitude was poor to say the least. He actually said his driver left to drop off one person. But they only do pickups and drop offs from less than a 10 min. radius. I was then offered an upgrade from a full size car to a "mini-SUV" Which removes all of the comfort of the ride etc. I asked about the next size in an actual better car, but was told the amount that would cost. What a joke. I have been going their for years and I must say that their service level is going down fast!!
7 years ago (24-01-2018)
This was the worst rental experience I have had while renting a vehicle. First, I had to wait a long time to be helped. Only one person was in the office. Then, the vehicle that was supposed to be reserved for me was in the shop. I had to go to another location to pick up my rental, which made me late getting back to work. That night I got pulled over by a police officer because the back light shorts out. I parked the car that night and had to get alternative transportation.
7 years ago (13-02-2018)
I have had one of the best customer experiences here. Very polite staff and extremely helpful. Would always rent cars from here. These guys rock🤟🏻
7 years ago (07-02-2018)
Use of technology for the checking in and checking out makes the rental process easier. Also, I like the new credit card terminals for enhanced security. One of the better features is the lock box so you can return the rental convenient to your schedule
8 years ago (25-12-2017)
I have rented vehicles from this location several times. I have always received very good service from the representatives. The vehicles have been clean and ready to go.
7 years ago (15-03-2018)
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