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Enterprise Rent-A-Car

  1. Michigan
  2. Harper Woods Car Rental

Reviews, get directions and contact details for Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 18210 Mack Ave, Grosse Pointe Woods, MI 48236, USA
Phone: (313) 885-7815
State: Michigan
Zip Code: 48236


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Reviews
The service at this location is excellent - always friendly and always accommodating - top notch people. My only complaint is something they cannot control - I wish they had Sunday hours. I often need to rent a car just for a Saturday but end up having to pay for the whole weekend. But again - not under their control and not unusual. I have had only positive experiences at this location. Update to this review - which I wrote for a prior rental. I was unaware of the "no pets" policy and had my dogs in the car for the ride home from their boarding. When I returned the car the dog hair was obvious and I was charged a $75 fee. I realize it was my error not to know the policy, but given that I rent so frequently from this location, it would have been nice to have been given the consideration of a warning. Again - I understand policy and I clearly broke it, but in their place I would have used the discretion of a warning.
8 years ago (07-09-2017)
My rental was great. Great gas mileage and vehicle ran next to perfect. However I had the vehicle for one week. But due to timing issues had to add a day to the rental agreement. I think that you guys should consider discounting added days to at least the avg price per day for the weekly rate instead of the normal price per day rate.
8 years ago (10-05-2017)
This was by far the absolute worst experience that I have ever had with any car rental. Never did I expect to be treated the way I was treated this time with enterprise. Before now enterprise was the number car rental company for me but I have absolutely had a change of heart. The day I reserved my car I immediately called the Mack location to notify them that I would need a ride. The girl who answered cut me off as I was informing her that I needed a ride to tell me that they would not have any vehicles available until 10 am and that she would call me then. I understood so I said ok. The next day I waited and waited until my patience ran out. By 2:00 I had no more patience. I had missed two meetings and was low on patience. However, I knew I had to reach out and ask God to give me patience so that I could remain professional and respectful in which I did. I called the Mack enterprise and asked if they had a car for me and they did, so I asked to be picked up. At that time I was told that I could not be picked up because I was not in the location where thy pick up customers. Of course I was out done because I had never heard such and all I could hear as I was told I could not be picked up was the advertisements for enterprise saying you would pick up customers. I was then told that I should call eastpointe to have them pick me up. Again, one would think for the inconvenience of a returning loyal customer or a customer in general the company would do the leg work to make the customer happy for inconveniencing me, but no not enterprise. So I asked for the number to the eastpointe location. I hung up and then decided to call back before telephoning eastpointe. So when I called back I asked what was the distance that they picked up customer and was told within 4 miles. I thenmap quested the Mack location and the eastpointe location from where I was at. The Mack location was 4.3 miles and the eastpointe location was 3.8 miles. I telephoned Mack enterprise and informed them of such and expressed my disappointment. After which I hung up and called eastpointe. I was told there they would not have s car available until 4 pm. I waited and then called back and was told they may have s car approximately 5 but they was not sure because they were waiting on cars to be returned, which does not always happen as expected. At that point I had missed my last meeting of the day and wanted to ensure I had a vehicle the next day to make all of my meetings so I was forced to take a cab to enterprise on Mack avenue to pick up a vehicle. At this point I was overly to through with enterprise. I can't believe the service and the treatment that was extended to me. There is no way I can say anything positive about the company anymore. My whole attitude was altered with the experience that was forced upon me by the service I was given. In fact, I had a friend ask for the number and the name of the company I was renting the car from and once I shared the experience I had just had with exterprise she opted to rent a car from hertz because she needed it for a month and didn't want and couldn't afford any problems or hiccups/set backs.
8 years ago (20-08-2017)
Warren,Mi VanDyke loc. promised to clear up a discrepancy with credits and fees and call me back the next day with updates....never happened! When I reached out, I pawned off via a quick transfer to the Mack, Grosse Pointe loc. To reconcile. Rep there was willing to help...
8 years ago (18-08-2017)
Here a few times for work, great location for rental car pick up and return!
8 years ago (08-09-2017)
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