Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 6646 Odana Rd, Madison, WI 53719, USA

Phone: (608) 833-2220

Website

State: Wisconsin

City: Madison

Zip Code: 53719

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

I rented a car from Enterprise on Odana Rd on two different occasions while I had my car fixed following an accident. The cars were new, in good shape, clean and the rental process was very easy. I used shuttle service, the driver was courteous and careful. It went well. 
The reason why I am not happy and rated my overall experience poorly is for 3 reasons. One cost me money, another time and inconvenience, the third cost me nothing but should be a warning to others to pay attention to the numbers. 
1. Upon picking up the car (both times) I was asked the standard question about purchasing an insurance/damage waiver. I declined and stated both times that the credit card I am using to pay for the rental already provides the coverage. I also said that it is an insurance claim and although I was not at fault and I will be reimbursed for the rental, I am not sure what it will cover and what not.  The first time, man who assisted me with paperwork accepted my answer without any further questions. The second time a young woman responded to it with "well, let me tell you about that "coverage" that credit cards "provide", and she went on to tell me how purchasing  at least a damage waiver is going to protect me and how she recommends it, especially with (quote) "all this ice coming up", and she sees all those people renting cars and getting into accidents, but having that extra insurance will cover any damage to the car. I was running late for a medical appointment, I was frazzled, and since last accident more nervous, so caved in, although I shouldn't have and that was my mistake - I take full responsibility for it. Later I checked the weather and there was no inclement weather in a forecast. As it turned out, that purchase of damage waiver was also not included in reimbursement as it is deemed optional, which is what I was afraid of. I don't expect Enterprise agent to know that, but I expect that they will listen to clients' concerns and not try to up sell anything using lies, and scare tactics. It cost me $90.  
2. After dropping off rental car the second time (at Abra Auto Body&Glass) I called Enterprise office shortly after, and asked to have copies of receipts for both rentals emailed to me so I can forward them to insurance company for reimbursement. The man I talked to, said they will do it as soon as they get the car and paperwork completed. I never received any email. I happened to be near by another day, so I stopped at the office, asked for the copies, which were then promptly printed.
3. Upon reviewing the copies I received from Enterprise, I caught a gross error in both summaries. First rental says "miles driven - 199" The second one 130!! First time I picked rental in the morning, drove 3 miles to work on N. High Point Rd, and back home from work 5,5 miles on the same day. The next morning, I drove another 5,5 miles from home to work and dropped the car off after work putting additional 3 miles on it. That comes up to  17 miles total, not 199! The second time, I picked up the car, drove 5.5 miles that day, another 11 the next day, another 11 miles one more time, before driving 8,5 miles on the day I returned the vehicle. Again, I drove 36 miles and not 130 as the copy of the receipt says.  I did not have mile limit (and I don't know if this still practiced with any rentals) but beware that if that's the case this location might scam you.

      
      
      
 7 years ago (06-03-2018)

We are always impressed with the Odana Road Enterprise Office Staff.  They are courteous and very accommodating.  We highly recommend this Enterprise Branch.  They give us personal service and we appreciate it!

 7 years ago (28-02-2018)

The Enterprise website is easy to navigate, the staff is friendly and efficient and this location has a terrific selection of clean, well-maintained vehicles to chose from, what more could you ask in a car rental experience?  A free upgrade, and that's what and that's what I received during my most recent rental.  I will not hesitate to rent again from this well-run location.

 7 years ago (06-02-2018)

I was able to get a great little car from Enterprise on Odana Road with an amazing price.  It was seamless as I picked it up at the location, kept it for the weekend and dropped it off at the airport and 4:00 am.  Very convenient.  The staff were kind,  helpful and friendly!  Thanks.

 7 years ago (30-11-2017)

Rented a van for a week. When I received it, the windshield washer reservoir was bone dry, the wipers were worn, the gas tank was almost empty, and the tires were worn more than I like for snowy winter driving. On our return trip, while traveling on the interstate at 70 mph, the transmission popped out of gear, sending the engine racing and the tachometer pinned itself. With four way flashers on, we were able to limp to the next exit. Fortunately, an Enterprise Rental facility was only 2 miles away. They immediately swapped us into another car so we could continue our journey. Enterprise on Odana was very apologetic, and credited us the cost of washer fluid and gave us a card for a free upgrade on our next rental. They flubbed the prep on the car, but were quick to correct it with another car.

 7 years ago (04-01-2018)

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