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Enterprise Rent-A-Car

  1. Illinois
  2. Coal City Car Rental

Reviews, get directions and contact details for Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 2400 Plainfield Rd, Crest Hill, IL 60403, USA
Phone: (815) 436-9301
State: Illinois
Zip Code: 60403


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Reviews
Not pleased with the service & managers attitudes (Plainfield, Illinois) plus, the car I reserved a month ahead of time was not the one I reserved. The car they gave me was a lesser grade/ smaller + he said take it or leave it.....I had to accept it since I was 1300 miles away from home (SW Florida). There was NO credit of any kind to my account (like they said there would be). Absolutely the last time I do business with them.
9 years ago (08-10-2017)
Everyone was very helpful and friendly on both ends.
9 years ago (21-11-2017)
I reserved a compact car here on Friday for Monday morning and specifically asked if they would be able to pick me since I needed the car early in the morning. They advertise as the company that picks you up. I was told to call early and they would most likely get me a half hour later. I called at 8am and was told that they wouldn't have anyone to pick me up until after 12pm. I tried to explain that I needed the car earlier than 12pm, but couldn't get a resolution. I told the person that I was speaking with that I would try to figure some transportation there. I couldn't come up with anything, and called to cancel the reservation. By this time it was after 9am. They then told me that they could possibly get me by 10:30 or 11:00 and it was just too late. After all this, they actually asked me why I was cancelling the reservation. I was supposed to be on my way to my appointment by this time. I want to stress that I in no way blame the person who was the only one in the office at the time. They were very nice, apologetic, and respectful at all times. I think that there is a need for some additional help or something at this branch. I'm more disappointed in enterprise as a company. You should stand behind what you advertise. I do understand that things come up and nothing is perfect all the time. Not sure if I will return as a customer here.
10 years ago (30-11-2016)
I really had no problem with the office help and the car was great
10 years ago (25-06-2016)
sucks too much info needed I had no problem in Colorado renting a car...while there two customers left with out a car... all of their cars are at firestone getting work done... will not come back!
11 years ago (16-06-2015)
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