Everybody Fitness for Women - Huber Heights

Reviews, get directions and contact details for Everybody Fitness for Women - Huber Heights

Address: 5764 Troy Pike, Dayton, OH 45424, USA

Phone: (937) 235-3160

Website

State: Ohio

Zip Code: 45424

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Reviews

Please go to another gym. They have taken money out of account without my authorization and overdrafted my acount. There managers are rude and don't care about there members. There Go somewhere else this is jus a money hungery gym.  An Pam the manger at this gym is rude has no idea what customer service is doubt she can even spell it.

 8 years ago (18-07-2017)

Very clean, lots of equipment available for use.

 8 years ago (13-12-2017)

Unbelievable! Cancelled my membership/contract. However, $135 was charged after cancelling the contract. Reassured by the gym staff it will be resolved! months/years later same issue. Billing dept are useless/ 
They will accept a payment for a deleted account for service never offered or accepted but won't correct the balance to zero. Unable to reach to the collector agency "Permanently Closed". Affected my credit score badly. Joining this gym was a mistake that I wish I had never made. If you want to check similar stories check out "National Fitness Financial
1645 UT-193 #101, Layton, UT" =1.2 for 111 reviews. Terrible!

 8 years ago (13-02-2017)

I only gave one star because it was the only way to write a review. This is now Everybody Fitness which seems to be great because the place is actually getting some updates and structure. However, it is very unfortunate that they didn't update the staff. I've been a member off and on for over 15 yrs and have dealt with my own issues there (mainly rude staff) 
My 80 + yr old grandmother went and was told that with the type of membership she was buying she wouldn't be able to take classes or use the pool area. THAT was a LIE. I found out that the type of membership she had allowed her to use the spa area and take classes. So I took her contract in prior to close of the 3rd day to have it canceled. The lady that was there asked me to bring it back the next day because the individual that handles it had already gone for the evening. I refused, made her take the signed-canceled contract and write me a statement that she herself had recieved it on time. That was on  Monday evening and its now Friday - home office stated they hadn't received the cancellation. I went in to ask about why the cancellation hadn't been completed and I had PLANNED to talk to them about the type of contract she had, as she wanted to continue as a member but wanted to have access to the spa area etc (which was actually already part of her purchased contract) LINDA the MANAGER, unfortunately, should have been either let go when the place was sold or required to take some type of customer service classes. HORRIBLE and RUDE. Rolled her eyes several times like I was wasting her time when I asked her about the contract. Accused my grandmother AND her friend of basically having selective hearing. Then told me she gave them a deal because they purchased at the same time. It is my understanding that EVERYBODY FITNESS has 3 types of memberships. The type they both purchased allowed use of everything at the Huber location only. 
That wasn't the issue-the issue was she lied to them, lied to me and was extremely defensive and short when I started asking her questions. It was like dealing with a 3rd grader that just got caught in a lie and was being called out on it. Then she attempted to call over another staff member and drag her into it. I have always respected that specific individual up until today. I personally will not return to this location. 

A good manager that possesses proper customer service skills and wants to maintain a good relationship with members etc would have ....

1.WITH A SMILE - asked what she could do to help or make things better. 2. POLITELY -mention that its possible that the 2 elderly women she sold contracts to may have misunderstood, considering they offer 3 different types of memberships
3. APOLOGIZED- for the misunderstanding and invited the individual that had canceled to come back and give them the opportunity to rectify the situation and thoroughly explain each membership.
 Maybe after they get all the updates done they will hire new staff. New ownership-new faces! T
Going to the gym/location isnt the issue- its the manager

      
      
      
 8 years ago (31-03-2017)

Been going here over three years, great members to work out with, and a great staff that's always there to help out.

 8 years ago (28-04-2017)

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