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Extended Stay America Richmond - Hilltop Mall

  1. California
  2. El Sobrante Shopping Mall
  3. Pinole Lodging

Reviews, get directions and contact details for Extended Stay America Richmond - Hilltop Mall

Address: 3170 Garrity Way, Richmond, CA 94806, USA
Phone: (510) 222-7383
State: California
Zip Code: 94806


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Reviews
Just adequate. Front desk folks seemed to be annoyed that I bothered them at check in and check out. Room clean enough, but a bit run down. If you get a decent price and need a place to stay, better than some alternatives, but not my first choice.
7 years ago (14-07-2017)
This is supposed to be a long term booking hotel chain...one nightly or weekly rate for a long term rental. thus the name "EXTENDED FRIGGIN STAY" Well...they don't know what that means here...so for a 30 day say she had to make 6 resevations... It turns out that the 6 reservations are because the room changes price on weekends...then changes price from week to another. JUST LIKE A REGULAR HOTEL. which is ok...for a regular hotel, but in a regular hotel, you have the bed made every day if you want it, you have a pool, you have amenities. There is none here.. They have not passed their cost savings from not having those things on to you...as this place is actually more expensive than a basic hotel with those types of amenities. They don't even have doughnuts or coffee out in the morning. Nothing...but you pay the same price as hotels that have those. I just left a hotel 15 miles away...thinking this was a better deal..and that hotel had pool..the bed was made every day ...it is no way a better deal. I actually thought I was getting a better deal through booking straight with this hotel...as the company I work for has hundreds of people that are on the road for months at a time...so ...we are supposed to get a better deal. We don't....in fact, I am paying 5 bucks more per night with our preferred discount than I could have if I booked the room with priceline. (another company that frequently rips people off). My room came with no chair...had to call and wait for that. and there is only 3 coat hangers in the closet that doesn't even have a door (a cheap curtain)....this is supposed to be an "extended stay"....if there is any room that needs coat hangers, it is an extended stay long term hotel. coat hangers are cheap...I could get them a box of about 400 plastic ones for 10 bucks ...but that's probably not worth them spending the money on an "improvement", as they already have your money when you figure out all the stuff that is broken or you just don't have. 2 of the 4 washing laundry machines are "out of order" 3 of the 6 dryers are as well....I guess owner is too cheap after ripping off customers for less value that they decided just not to fix or replace stuff that breaks I'm getting so screwed at this hotel. I come in today after work...Only to discover elevator doesn't work now....and now discover wifi is really not free wifi...it's free access to your email...but for any real wifi applications I have to pay more to this garbage hotel. I'm checking out of this place after the first reservation ends... I hope the owner is happy with his extra money he got from my short stay and trying to rip me off by paying more for each week. I won't be staying in one of these extended stays for long ...long time. in fact ..if it becomes the last hotel, I'll rent a room from someone on craigslist. I'll also do what i can so our company employees no longer choose this hotel...they can do a lot better woth about 3 minutes of effort. thanks for nothing extended stay. and i hope you choke on that extra 10 bucks per night you ripped me off of.... Brandon
7 years ago (09-07-2017)
Exemplary customer service, friendly staff, clean & comfortable rooms at an affordable price! Highly recommended!
8 years ago (03-07-2017)
Artisanal is a very classy place to celebrate a special occasion. We sat on the terrace overlooking a babbling brook this time around. There were outdoor heaters mounted high enough to not be uncomfortably warm. The service was superb. One of the waiters remembered our party from previous visits and recommended some excellent wine. The decor is an elegant barn/country theme. The wine cellar is a must see as well well.
8 years ago (01-02-2017)
This place has gotten worse. Our water in the bathroom was coming out black and in the morning the water didn't work for hours. No free breakfast like they state and noisy. I'm only giving it 2 stars because I did have a place to sleep and cook for me and my children.
8 years ago (27-03-2017)
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