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Eye Care of Iowa - Ankeny

  1. Prairie Trail
  2. Ankeny Health
  3. Ankeny Hospital

Reviews, get directions and contact details for Eye Care of Iowa - Ankeny

Address: 1310 SW State St, Ankeny, IA 50023, USA
Phone: (515) 965-5788
State: Iowa
Zip Code: 50023


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Reviews
The doctors here are great, especially doctor Blasco, and he is really good with kids. The reason for the three stars is that they told me they don't honor warranties on frames anymore. My two little boys are just that- little boys and they are hard on their glasses. When we first started going here they were very accommodating if there were issues with the frames, but the last time a pair of frames broke it was not from abuse or misuse, it was a pair of frames with the spring bridge and the spring broke in two, twice. They second time they broke they informed me that they would only replace a set of frames once, regardless of the reason. When I told them how they broke and where they indicated it was irrelevant- even though they had a year warranty through the manufacturer. I ended up having to buy another pair of glasses out of my pocket to replace them. The kicker is I was told the glasses have a year warranty through the manufacturer, so apparently someone there decided it's too much effort to deal with. If they had informed me at the time I bought the glasses that they would only replace them once, that would have been different, but changing your policy after the glasses have been purchased is seriously unprofessional. When I told them I would be taking my business elsewhere they acted like they could seriously care less. ??? UPDATE- After finding my review on Google, Dr. Blasco called me personally and apologized for the situation. Apparently the doctors at these facilities are the business owner shareholders. Had I known that I would have taken my issue to him directly. As for the warranty I am still getting conflicting impressions on that, so I am not sure if they do or not, but when I went to pick up our records, there was a replacement frame there for the one they said they wouldn't replace, and apparently the girl that was rude to me no longer works there.
8 years ago (21-03-2017)
Dr. Hanson has taken care of our entire family for 30+ years. We were so happy to see Eye Care of Iowa move to the new Ankeny location it is so convenient for us now. The staff there are all very nice. I went back to have my new glasses adjusted about 3 days after getting them and they made time for me right away. I also love the fact that Dr. Hanson does an eye exam for Diabetics and I do not have to go to different doctors to get this done. I go to him and he takes care of everything. Nice place, friendly staff and we love Dr. Mark.
9 years ago (06-04-2016)
Dr. Jansma and her staff are lovely people. We have four kids who need eye exams, besides my husband and me. They are always accommodating and patient with my bunch. They are kind and easy to work with, and they handle billing efficiently and professionally. We have used and appreciated their 1-year warranty on frames on many occasions! (Boys!) We trust them and appreciate their high level of care. We wouldn't go anywhere else!
9 years ago (04-04-2016)
We love Eye Care of Iowa! Excellent customer service. My 7 year old son is Autistic, and the doctors and staff are very patient and work so well with him when he comes in for his yearly eye exam. The staff explain everything, and are very friendly. 5 stars!
9 years ago (04-04-2016)
My family and I love this place. We moved here 2 years ago and had a less than stellar experience at another office, and are so glad we were referred here. The staff is excellent and take the time to really help you, whether it be with the exam, contacts or glasses (I have a family of 4 and we all need glasses and/or contacts). I would recommend them to anyone!
9 years ago (22-07-2016)
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