FedEx Office Print & Ship Center

Reviews, get directions and contact details for FedEx Office Print & Ship Center

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FedEx Office in Rochester, NY provides a one-stop shop for small businesses printing and shipping expertise and reliable customer service when and where you need it. Services include copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, FedEx Express and FedEx Ground shipping. Upload documents with FedEx Office Print Online, and have your flyers, brochures, presentations or signs ready for convenient pick-up or delivery. FedEx Kinko's is now FedEx Office.

Address: 1906 Monroe Ave, Rochester, NY 14618, USA

Phone: (585) 271-1340

Website

moc.xedef@8071asu

State: New York

City: Rochester

Zip Code: 14618

Opening Hours

Monday: 7:30 AM – 9:00 PM
Tuesday: 7:30 AM – 9:00 PM
Wednesday: 7:30 AM – 9:00 PM
Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

related searches: FedEx near me, FedEx Print and ship near me, FedEx print and Go, Kinkos, FedEx Customer service, FedEx Print Online, FedEx Print email, FedEx Ground

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Reviews

Terrible service. They force you to use paid Internet to look up for zip codes. Provide more expensive shipping options instead of suggesting the best rates. Use UPS across the street.

 8 years ago (20-12-2017)

I used this location 4/11/17 to print some forms stored on computer and copy several pages for tax data.  My main complaint is related to the poor quality of the copier and the customer service.  Midway through copying 50 pages, the copier jammed.  The woman employee who I asked for assistance, made one attempt to address the problem - then literally "shrugged off" the copier's problem related to my order.
I was left sorting by hand 100 pages of both originals and copies to rearrange the materials before submission to IRS.  As many of the pages were missing or duplicated with poor quality, this took me 3 hours on site to try to figure out which pages were missing - including some of the originals.
I spread out this collection on the one large space - the cutting area.
It was not a perfect location, but it was all I could find in order to collate the originals and copies of 100 pages.  Three hours is a long time to spend trying regain my originals and separate them from the copies.  During that time, the staff ignored my problem and persisted in engaging in loud personal conversations and laughter as I bent over the chore of sorting 100 or so pages to collate for tax returns that same day.
Suggestions: #1: Get a functional copier that can successfully manage many copies without losing originals. #2: Hire some knowledgable employees re copier with reliable customer service and courtesy.

I will never use this location again, nor recommend it.  Yesterday's experience was a nightmare in all ways: from customer service to respectful work environment  (it is after all an "office") to reliable copier function.

 8 years ago (12-04-2017)

I've  used their services about 5-6 times in the past. They were ok, but kind of slow. Today I happened to park right in front of the store because I met friends at Panera . I had a small 5 oz package that was already stamped and needed to be mailed. I went in and asked if they would be able to mail it for me. The woman asked a man ( the manager, I think) if that was ok and he said no, I would have to go to the post office.  What ever happened to goodwill? I wasn't buying anything that time but I have in the past and presumably would in the future. I said ok and left. Would it have hurt them to accept a 5 oz package from a former customer who is disabled and walked in using a cane? I'll take my business elsewhere.

 8 years ago (07-08-2017)

I ship packages often because I'm an eBay seller.   I've dealt with the assistant manager at this location on multiple occasions. She is the worst. Today she refused to ship a package because it didn't have enough filler. She offered to add more, for $4.  The box was completely full. I took the package across the street to UPS and they excepted it with no issues.

I should mention that not everyone there provides poor service. I've received excellent service from one employee in particular, I believe her name is Caroline. 

 10 years ago (03-02-2016)

I brought a package here to be sent back to the company it came from for a refund. The package came FedEx Smart Post, so I guess it should have been brought to the post office. Well, FedEX accepted the package and said it would be sent back to the company. A week goes by and the company never got the package back. I called this FedEX in Brighton where I brought the package and they told me that they shouldn't have taken the package to begin with because it was Smart Post. Not to worry though, because they brought the package to the USPS on Winton Rd for me. Thanks! No....USPS tells me the package was never brought back to them and the company still never received it. I got the run around from Jackie at this FedEx location for two months after she tells me the situation is out of her hands and that they aren't responsible for the misplaced package. I finally talk to the manager of this FedEx store (his name was Emerson) and he was great. He told me Jackie should have done an incident report on this weeks ago and that he would call her and tell her to do so. Long story short, I received a check from FedEx for the $70 that I paid for the item in the package. Why wasn't an incident report filled out WEEKS ago? I got my money back finally, but will NEVER go to this FedEx location again.

 9 years ago (22-11-2016)

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FedEx Office Print & Ship Center

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