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Ferguson Bath, Kitchen & Lighting Gallery

  1. Minnesota
  2. Golden Valley Store

Reviews, get directions and contact details for Ferguson Bath, Kitchen & Lighting Gallery

Address: 925 Decatur Ave N, Golden Valley, MN 55427, USA
Phone: (763) 591-5700
State: Minnesota
Zip Code: 55427


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Reviews
I had a bad experience with them. 1.Very difficult to get the appointment. 2. The sales person who i met is not knowledgeable. I ended up knowing limited models and choice. 3. The appliances I selected during my visit are different from the quote I received later in the mail. The prices for appliances are also different from what was told during my visit for the selected items. The sales rep just mentioned as 'might have misquoted during the visit'. If one item I agree for a chance of misspoke or misquote, but I experienced for more. Example of it price for refrigerator is $400 higher in the quote versus what it was told to me during visit. Some of them are higher than market price. Also the sales person told only 1 year manufacturers warranty for all appliances where as entire market is with 2 years manufacturer warranty, it may be a knowledge gap. 4. After I selected the appliances, i had to wait for 4 weeks to get the quote, that too after bunch of follow ups. As it is a builder preferred showroom, I don't have other choice to go anywhere else. Due to all of these i have to make another attempt, may be with another sales rep this time. I wish Ferguson to improve the customer experience and service. Having large variety of models at ferguson will not make any sense if the sales and customer services are not improved. May be they are not caring because of builders forced the buyers go there with no choice. ————————————————- Revisited on 12-Sep, Amazing turn.... After my feedback, I revisited to showroom on 12-Sep-17, i was hesitant to work with same Rep. This time it is totally made OTHER WAY, Awesome care and well knowledgeable by Sales Rep. I was so confused about this amazing positive turn. HIGHLY SATISFIED with selections, details, price, extra steps. Now again im working with them for additional appliances selection of Washer and Dryer, will conclude my feedback after this experience.
7 years ago (07-11-2017)
Waited for over an hour to be told it would still "be quite a while before anybody would be available" to meet with me. I called before coming out and nobody told me I should have had an appointment. Random Wednesday afternoon. My husband is a contractor and I'm going to recommend he does not send his clients here...
7 years ago (06-09-2017)
I have done 4 projects with Ferguson's. I received excellent advise and helpful information about the various products (sinks, faucets, toilets, lighting products). I would not go anywhere else.
7 years ago (07-10-2017)
This is an awsomesome showroom. Lots of products on display! But do not attempt to ask questions about the products. If you can get someone's attention or even make an appointment to work with a salesperson, they are rude and un accommodating. Lots of mismarked tags on the products, so you can't even get information yourself. So if this showroom wants to be appointment only, the sales employees need to understand their products better or mark the tags correctly and make it self- service.
7 years ago (27-09-2017)
I stopped in for help with finishing off a bathroom project. Although the store was busy was delighted how Michele took the time to make mirror suggestions from both in-store products and catalogs. Turned out they had a beautiful, contemporary selection on hand that was just what I was looking for!
8 years ago (21-01-2017)
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