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Festival Spirits Wine & Deli

  1. Maryland
  2. Bel Air South Store

Reviews, get directions and contact details for Festival Spirits Wine & Deli

Address: 5 Bel Air S Pkwy #111, Bel Air, MD 21015, USA
Phone: (410) 569-0600
State: Maryland
Zip Code: 21015


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Reviews
They had what I wanted, it rang up as the labeled price, and they automatically added the Monday wine discount. No complaints from me!
I'll never step foot in there again! Today when I was rung at the register, one item that was tagged 7.99 on the shelf, rang up 11.99. The young man looked at the tag on the shelf and agreed, it did say 7.99. Back at the register the young man asked me what did I want to do. I said I want you to return the item at 11.99 and re-ring it for the price on your tag. Retail 101, people! He spoke with the owner sitting in the office next to him, who came out and said no, the price is what the register says. I told him he has to honor the price on his shelf. "No I don't." "Of course you do, it's a federal law." consumer protection act "So sue me then!" and more rude comments and he storms back into his little fiefdom. Poor kid looks at me and I say, "give me a refund on the whole purchase." "You'll have to wait for him to approve it." Owner finally comes back with more rude words, and I finally tell him, you could have solved this so easily, but you wanted to be a d*** about it, so I'll be reporting you for violation of the law, and giving you a zero star review. Sadly, I must give the rude owner one star. Please give credence to the other one star reviews... This man has anger issues.
July 16,2020 UPDATE FROM PREVIOUS REVIEW: This liquor store is so great, and FAIR MINDED! I bought something here which was from a locall Harford County producer ironically and when we opened it, immediately my wife and I felt something was wrong with it. It tasted horrible, so I called to ask about this being an issue. The owner Tony told me immediately to return it, he'd make a refund no matter what. I took it back, he tasted it and confirmed it was defective and refunded my money, $26. I was very impressed with that GREAT style of business, and you should DEFINITELY visit here for all your wine and alcoholic beverages needs! . Been here a few times, but not recently. Was looking for a certain moscato that was really hard to find and not having any luck. Internet searches produced nothing and I called some of the bigger stores and still nothing. Was passing by and just stopped here not really expecting much, but.... THEY HAD IT!! Unbelievable, it was local. I will be checking in here more often. Nice people too.
Absolutely the worst liquor store that I have ever purchased from. Unfortunately I live right across the street from this place so the convenience factor leaves me visiting here when I want to purchase any of my alcohol. The staff is incredibly rude and on multiple occasions they have given me an issue about my tender or the card that I'm using. For example, do not even try to use any other credit card but your own! I was denied purchase with my fiancés credit card because the name did not match my own! Again, very dissatisfied with this particular liquor store, in fact I've never had so many negative situations EVER in my life at any business before.
Both the owner and his daughter are super racist and rude they will yell at you when requesting something not only that he has never hired someone cause they are of Asian descent. He also charges way too much for basic alcohol. This young man did help me one Time buy a nice sweet bottle of reisling
got my wine here for my wedding, owner was helpful and very nice
I've been coming here for years. I was walking up to the store right before 9:30 on a weeknight. I thought they closed at 10, but I guess I was wrong. There was a guy standing at the door with his finger on the light switch... as soon as I got to the door he clicked the light off and said we are closed. I see this same guy every time I come in. You'd think he would open the door while I was walking up and say he was closing a little early 9:25. I thought it was very very rude. I'll never be back and I'll steer my neighbors away from there too.
They carry a good assortment of products but the prices are a bit high. The staff also seems pretty checked out, very much a "get your stuff and get out" vibe. I only go in there if I'm in the shopping center and I absolutely do not have time to go somewhere else.
Walked in this establishment and no one greeted me or asked if i needed any help. Sp i walked around the store to see if anyone would then ask Sir can i help u find something... NOPE nothing..... as i proceeded to the door another gentleman was coming in and the employees of the store said Hello sir How you doing.. can o help you woth something?. I said to myself WOW.... But other then that. That have a good selection of Wines from what I saw.
Over priced, never had an issue with the staff as others have stated. It is right across the street from me, so it's convenient, but I only buy cheap stuff there. If I need to make a real purchase, I'll go somewhere else.
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