FireMasters, Inc.

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Address: 14165 Naples St NE, Ham Lake, MN 55304, USA

Phone: (763) 755-1017

Website

State: Minnesota

Zip Code: 55304

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Reviews

I feel so ripped off. The guy stacked the wood on the ends in cabin style stacks. They stacked on 2x2 pieces of wood instead of 3x3 stacks which results in the stack not being a full stack of wood. Also he left as many gaps as humanly possible between logs. There are several places where I can stick my arm through. I even had two posts that he could stack the wood between but he refused to do it that way. I guess he is fully aware of how much he can rip people off. I think I got about a face cord and a half, but I paid for two face cords. Do not order wood from these people.

 13 years ago (13-11-2013)

just to start off, I want to point out the positive about them. First of all they responded very quickly to my order. They did send an email confirming the amount and size of my order which was followed up with a phone call the next night. They went above and beyond to get the wood back to the location I wanted when a snow had decided to fall overnight prior to delivery and I had not had a chance to clear the path for them again. I also want to point out that they brought exactly the kind of wood they said they would, it is all quality hard wood for an internal fireplace.

The point were they fail is in the amount of wood. It is rather deceiving on their website, They stack the wood on 2 cabin style stacks. What is not clear is these stacks are stacked on 2x2 pieces of wood instead of 3x3 stacks which  results in the stack not being a full stack of wood. for example: a 4x4x8 stack is actually a 4x4x4 stack of solid wood and a 4x4x2 of cabin style stack that is not a full stack using the 2x2 rotational method resulting in a wood shortage on the order.. a full stack would be a 3x3 rotational method  I did call and this is how they do their stacks. 

personally I was a first time and last time customer as I can find other sources of wood cheaper due to how they do their stacks. if your fine with how they do their wood stacking then I would rate them as excellent. LIke I said above I rated them lower because I expected from the very clear diagram on their website to receive a full 4x4x8 stack of wood and not a 4x4x4 of fully stacked wood and a 4x4x2 of a half stack

 14 years ago (22-12-2012)

I burn ALOT of wood, but work caught me up and these folks saved my tail.
Had fast delivery. They even placed the wood in the rack at the back of my property near my burn shack! (a long way back!). They were very friendly and the cost was spot on. I'd definitely recommend them.

 13 years ago (06-12-2013)

Know the difference between a "fireplace cord" and a cord of wood.  I did not and I was disappointed when I came home to find that I have paid $140 for delivery of a 4 foot high, eight foot long, and on log deep "fireplace cord."  There is a competitor called pinnacle in Minneapolis the actually walks you through these distinctions on their site.  I should have used them.

 15 years ago (25-10-2011)

Recent delivery and stacking of fireplace wood was prompt and mostly importantly it was very DRY and burns well!!

 13 years ago (03-01-2014)

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