Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 680 Chapel St, New Haven, CT 06510, USA

Phone: (203) 815-1577

Website

State: Connecticut

Zip Code: 06510

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I appreciate them fitting me in last minute. But they missed an obvious issue with my wheel. The back wheel was making a terrible noise during rotation when I took it in. I was worried about a wheel bearing or seized caliper. They put it on lift (but did not drive it around the block) and came back with needed new tires. I looked at it the next day during light, and it turned out to just be loose lug nuts on the wheel that I mentioned was likely the culprit. Which suggests they didn't even really look at that wheel. It clearly wasn't a thorough check, or even a superficial one at that. Just spinning that wheel on the lift would have revealed the issue easily (which is what I did the next day in daylight after I jacked it up). Pretty disappointing.

 9 years ago (14-01-2018)

I choose to drive out of my way to take my car to New Haven Firestone because the service is so outstanding. I am greeted by friendly service managers who always explain repairs perfectly, ensuring I know my car is in the hands of the best technicians. Whether it's a simple oil change or a major repair, they manage my expectations about wait time and pricing accordingly. I will continue to be a loyal customer for a very long time.

 9 years ago (10-08-2017)

First off they are extremely slow and dishonest. Needed to change my brakes and they wanted to charge me 1k for parts and labor! Meanwhile I got it done for 300$ at another shop. I suggest you avoid them and bring your business else where.

 9 years ago (21-01-2018)

The personnel at Firestone/New Haven are very professional & knowledgeable. For close to 20 years, I have my cars serviced there -- always with full disclosure of everything that needs to get done. 5-star all the way.

 9 years ago (10-08-2017)

Please for the love of god please go anywhere for your tire needs! This store is a scam and they will attempt to add as many fees and charges as they can get away with. They will attempt to upsell you on as many items as possible including soliciting sales by phone. Please go anywhere else and save your money!

 9 years ago (09-08-2017)

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