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Firestone Complete Auto Care

  1. Polaris
  2. Westerville Car Repair

Reviews, get directions and contact details for Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 8510 Orion Pl, Columbus, OH 43240, USA
Phone: (614) 682-7671
State: Ohio
Zip Code: 43240


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Reviews
Have been taking our family vehicles there for years and had been very happy, but have noticed a decline in service in the last few visits, which coincided with what appeared to be a change in staff. This culminated in our last visit in March of 2017. My wife's vehicle would not start. After jumping the battery, I suggested she take it by Firestone Polaris to have the battery checked and either professionally re-charged or replaced and to get the oil changed as it was due. Imagine my surprise to get a bill for almost $400. Over $100 for an oil change that the Valvoline across the street would perform for less than half that, and over $200 for a battery that sells online for $140. Labor was charged separately for another $60. You are better off going to a specialist for battery and oil changes and going forward, we will be as well.
9 years ago (26-04-2017)
I took my car in for the AC, an issue with a window, and the fuel filter. I ended up doing none of it there, and taking it somewhere else where I paid less than half their quoted price. They charge $179 for an AC recharge - which costs about $35 to do yourself, and takes 10 minutes at the most. They wanted $170 to change a sway bar link - which, when I took it to another shop, I was told the parts were $5, and labor was $45 as it would take 20 minutes. They then told me they would have to break the casing around my fuel filter to replace it - as it was rusted. Replacing that would be $120. Another shop did the job for $85 in total(Firestone wanted $89 for the fuel filter normally), without breaking anything. The window needed a new regulator, and I already knew this - but they said they had to do an electronics check on the door, purely diagnostic, for $90. Then, if they replaced the part, it was $140. The other shop just listened to my request and replaced the part for $70 total. I was tremendously unhappy, and they sent me a survey in my email. I stated these concerns, and got an email saying a manager would contact me. They never did.
9 years ago (23-06-2017)
Never go to this place. They can't even diagnose properly. I took my car to AC repair and told them what could be the reason. They just filled the gas and charged hefty amount and it didn't work at all. I went again and they did the same thing. And third time they told some other problem. I feel like I was cheated so badly whenever I go to firestone.
9 years ago (01-06-2017)
Experience was very timely. Lisa was answering the phone and very polite, and upon arrival very quick and accommodating. Would go back to this store, unlike some different branches.
10 years ago (14-10-2016)
Quick and friendly service. Mechanic seemed very knowledgeable.
10 years ago (20-12-2016)
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