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Hometown Service Center Inc

  1. Ohio
  2. Westerville Car Repair

Reviews, get directions and contact details for Hometown Service Center Inc

Hometown Service Center Inc
Address: 130 E College Ave, Westerville, OH 43081, USA
Phone: (614) 895-8069
State: Ohio
Zip Code: 43081


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Reviews
When no one believed me there was something wrong with my car but my family. 7 dealerships later I found this place and they found it right away. Decent price to my knowledge. They also did a whole car inspection and let me know other things that needed repaired. Do far i'd recommend them.
8 years ago (16-05-2017)
Hometown is a lifesaver! My family of four's only car broke down unexpectedly. In a very stressful moment in time Hometown offered not only their compassion but also quick and quality service and had my family back on the road in no time at all! I am so grateful to have such a great place to have my car serviced, I would recommend them to everyone!
8 years ago (23-05-2017)
Brought my 2006 F150 to Hometown back in July of 2016 to get a quote on a new engine. They were very helpful and willing but the price was apples to apples with what Ford had quoted me prior to bringing it in. Wanting to support a family owned local business and get the extra personal touch I chose to go ahead with Hometown. They were prompt and did a nice job. I had them put a new Jasper engine in that came with a 3 year 100,000 mile warranty. A couple month later my truck wouldn't start when I came out of a restraunt less than 2 miles from Hometown. I gave them a call and they were very nice and came to help. It was a bad alternator, things like this happen in older trucks. When they gave me the quote of $500 I thanked them but wanted to get a few more quotes because I had no clue what these things cost. The owner immediately got offended that I would even consider calling around first and told me how trust worthy and reputable he and his shop were and reminded me how he came to my aid and he didn't even want my business if I was going to call around (WOW! RED FLAG) I wish I had recorded this grown man whining. I politely offered to go with him if his price was competitive he began to rant and complain and informed me of the service fee he would charge which I expected. Needless to say the customer service experience was quickly in decline. I did call around and received a quote to do it for $400 from a reputable shop (that doesn't charge a diagnostic fee by the way) I had been to before but due to having to pay Hometowns diagnostic fee it would have only saved me a few dollars and my truck was already there. So I went with hometown. Since then My transmission had to be rebuilt which I went to One Call Auto for (I've wish I had him put my engine in - I have always enjoyed having my cars done there) He notified me my computer was throwing signals for my intake manifold but not to worry until a light came on but to be aware, and if it did come on to take it back to Hometown. Well it came on Yesterday! I took it in because remember, 3 year warranty on my $8000 engine 7 months later AND, to even look at it Hometown told me I would have to pay $110. I asked if the manifold was under warranty they said if it was I would still have to pay the $110 either way. For them to tell me my manifold is bad would cost me $110!!! Ridiculous. One call Auto told me to bring it in and they would diagnose it free of charge. I said that wasn't necessary he said "no, you are worth it" (need I say more) anyways I write this to say that Even though Hometown may stand behind their work they only stand behind it as long as you are willing to pay $110 every time they look at their work. And FYI I had the manifold replace from Firestone (have the reciept) 3 months before the engine was replace. I'm willing to pay to get my truck fixed. I've spent a lot of money on it. Problem came down to customer service and standing behind their work. $110 even if it was their fault is not a good warranty. I can see paying $110 if it ended up being something not under warranty but just so everyone knows a warranty with Hometown comes with a $110 "deductible" everytime.
8 years ago (01-03-2017)
They were quick to get me in, professional and even offered a loaner car!
8 years ago (05-06-2017)
Tim has always been thorough in diagnosing issues, but honest in letting me know which were critical and which could wait. And the service has always been done right. I like doing minor work myself, but trust Tim when it's anything I can't handle.
9 years ago (30-01-2017)
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