Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 15880 Soquel Canyon Pkwy, Chino Hills, CA 91709, USA

Phone: (909) 217-7755

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State: California

Zip Code: 91709

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Reviews

Went in for a passenger side mirror replacement. I expected to spend anywhere between $50 and $100. The owner came out and had a look at my mirror and told me the mirror would cost $200-$300 (because of electronic parts inside the mirror), and that it was only available to buy from the dealer itself. He then continued and said the cost to remove the old mirror (it was hanging there still) would be $75 dollars! Last but not least, he tried to tell me I would also need paint work done on my door from some minor scratches caused by mirror dangling (I later easily rubbed them off with some wax). He proceeded to insist that he was my best option and that going through insurance would make my monthly payment go up no less than $100! This guy was a real piece of work! I didn't buy anything or allow him to touch my car....I went home and found my mirror on amazon for $25 and replaced it myself 2 days later. Looks good as new. (:

 8 years ago (14-06-2017)

My recommendations of Firestone Chino Hills stay away from that place their so-called technicians don't know what they're doing their customer service Representatives as well as the management team love to take advantage of women I'll leave it at that

 8 years ago (04-07-2017)

Friendly and helpful. The manager recommended right type of engine oil (hugh mileage oil) and helped me to get discount and $10 rebate. Thanks.

 8 years ago (11-06-2017)

Had an appointment at 4:30pm for an alignment.  Show up and check in at 4:25pm. Despite having 3 technicians in the garage and 1 car, my vehicle wasn't brought in until 5:40pm. Then the manager Michael tries giving me excuses about how he can't work on my vehicle because it is not stock even though this is how my vehicle has been every time they ever worked on it in the past. After the manager walks away the tech kindly informs me that he can do the work but his manager doesn't want him to because they are closing at 6pm which explains why he was making excuses that they couldn't do the work.  Why i continue to come here is beyond me.  This place has never been anything short of a nightmare every time i try to get an alignment done.

 8 years ago (26-04-2017)

Outstanding customer service! Everyone went out of their way to get my tires fixed quickly so I could get back on the road.  They even replaced the valve stem on our tire for no charge, even though I didn't buy the damaged tire from them. 

 8 years ago (29-03-2017)

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