Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 1100 Powder Springs Rd SW, Marietta, GA 30064, USA

Phone: (770) 325-4979

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State: Georgia

Zip Code: 30064

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Reviews

Keisha was very friendly and went over and beyond to help. Thank you from the Cater family. We greatly appreciated your kindness

 8 years ago (04-06-2017)

Arrived at this location for my APPT @ 7:57am for an 8am appt. All lights were turned off. Open sign turned off. Door locked. Checked the store hours sign that was posted on the front door. Sun 8a - 5p. Odd, so while I was waiting for a manager to arrive, I started checking out other oil change locations in the general area as this venture was a waste of my time. Another customer arrived, got impatient and called the manager. The manager told him that they did not have any technicians available to do any services until 10am. Like him, I was never called to cancel/reschedule or inform the customers of the issues. I understand stuff happens and appts have to get changed, but inform your customers. 

Manager finally shows up on site @ 8:20am. 20 minutes after the store is supposed to be open. Someone from Firestone Corp, please confirm this via video logs/check in times, this is supposed to be the manager...showing up late by 20 minutes with customers waiting in the parking lots completely confused.

I walk in to the store after she unlocks the door and turns the open sign on to confirm no appts before 10am before I book another appt elsewhere this morning and as I walk in and I'm about 2 ft from the service desk with the manager standing there, the phone rings. I'm pretty patient and I expected her to put the phone on hold after asking the customer to hold for a moment, but no, apparently not, she continued the conversation with the phone customer even though I was standing directly in front of her before the phone rang. I just did an immediate 180 degree turn and walked right out. 

I had been a loyal customer to this location going on about 1.5 yrs now, but this new manager being late and not informing the customers that had reservations has changed my entire opinion about this location. I will be taking my business to another location going forward.

 8 years ago (04-06-2017)

They take ABSOLUTELY way too long for an oil change. Every time. I've been coming here years, and I'm just over the excessive wait time for oil changes, with or without appointment. 

 8 years ago (17-04-2017)

Have taken multiple cars here for service over the course of several years.  Always, always had excellent service.

 8 years ago (07-05-2017)

Lying mechanic. Took out my e-brake, and then lied about me never having one. Wanted me to buy a whole new one. Also forgot to put in my caliper. Absolute crap mechanic.

 8 years ago (28-10-2016)

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Firestone Complete Auto Care

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