Fix Auto Northshore

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Address: 6722 Bothell Way NE, Kenmore, WA 98028, USA

Phone: (877) 204-8851

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State: Washington

Zip Code: 98028

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Reviews

Fix Auto is such a great shop. I send all my clients in the area when I can to them. Working in the insurance industry having a reputable shop to work with makes me feel so much better that know my clients are being taken care of the best way possible. Everyone at the shop is great. I've worked with Jeff and Sonya and are awesome to work with. 

I've had personal experience with this location and not just referring clients to them. my sister had gotten into a big accident with her 2011 Infiniti G37X. They took great care of her car and helped us with a rental from Enterprise. Another time was when my mom was rear-ended in her 2013 Mercedes E350. From the outside the car looked fine with minor dings, about an inch each, on the back bumper. As Fix Auto was working on replacing the bumper, they found they needed to also replace the impact bar behind the plastic bumper. They made sure they used OEM parts and made the car look and function as it did before. 

After those two experiences I send everyone their way and would never hesitate to go back for any work I need done.

 8 years ago (13-10-2017)

Fix Auto is a great company to do business with. They always meet the target completion date and they send automated emails giving regular updates on the progress of the repairs. Their team is very friendly and communicates very well. Pleasure to work with!

 8 years ago (13-02-2017)

Had the worst possible experience, took 2 month to fix car because they kept having parts back order.
Well you would think after 2 months the car would be done properly and right, I was wrong.
With in 10 minutes of driving my Lexus after picking up from the shop I noticed a pull to the right (that wasn't there before wreck)
Once I pulled over to check the car I noticed a buldge on the sidewall of the tire and chunk missing.
Then my tire light came on flashing, so I thought it was just a low tire, it wasn't the new tpms they installed was never reprogrammed to the car. Also this light wasn't on before wreck.
So I called the shop back told them my issue, I was told drop it off everything would  be taken care of, I guessed wrong.
I was told that I hit a curb and threw aligment off and damaged the tire.
The tire light was also my fault somehow now, before the car went it had no prior issued before wreck.
Just ridiculous now im left with a car that is not back to its OE shape.
I would never go back here or recommend very bad service really disappointed with everything.

      
      
      
 8 years ago (08-02-2017)

I am very thankful for Sonya, Jason and the FIX team. They have excellent communication skills and I appreciate their integrity, workmanship and timeliness. Can't go wrong with this team.

 9 years ago (15-04-2016)

My car was supposed to take two weeks top to fix. They had my car for a total of two months, and when I got it back there were three new long white scratches. When I got it back for the last time, my jack was missing. No way to prove that's their fault, but considering I had never used it before and the car was only 2 months old when it went IN to their shop? 
Just under a year later, upon taking my car to another shop, they found that the entire back end of my car had to be stretched out. Again, no way to prove that was Fix Auto but that was the only accident I had ever been in involving enough inertia to damage my vehicle in that way. 
Every employee that I interacted with, either on the phone or in person, treated me like a child. I will never return to any Fix Auto. I have been specifically ASKED to modify this post by the manager, so of course I will add that they did fix the scratches free of charge.

 10 years ago (30-10-2015)

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