Focus Travel Agency

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Address: 513 H St NW, Washington, DC 20001, USA

Phone: (202) 216-9222

State: District of Columbia

City: Washington

Zip Code: 20001

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Traveling back to DC from NYC, was the worst bus experience I have ever had in my life! The bus' A/C did not work. The bus literally felt like a moving sauna.  Many people were calling customer service to make a complaint, but those complaints fell on deaf ears. The bus then pulled over to stop at a gas station. I would think before traveling the country the bus would have filled up on gas, but I guess not. When refueling the bus, the bus driver required that everyone offload, while he put gas in the bus. So now all of the bus' patron had to stand in the heat, while the bus driver put gas into the bus. Driving back, the bus went to an extra stop, that he said that he was not going to go to, that derailed the trip by 2 hours. Once getting back on the road, heading to Baltimore, the bus backed up, and hit something. Not to mention, the bus stop was in the most shady place ever. The bus offloaded whichever people were getting off in Baltimore, and started to drive off. It turns out that the bus driver forgot a patron, and had to turn around and go get the patron. Once back on the road, heading to DC, it started to thunderstorm, torrential down pouring, the bus started to leak. The bus was originally supposed to get to DC at 7:30, but got to DC between 9:45-10pm. I would never recommend this bus service to anyone ever. I would never use this bus service ever again.

 9 years ago (15-08-2016)

Left me stranded today at 1:30 am without any explanation.  No phone call.  No text.  No email.  Bus did not show up.  Unreliable.  Price good but service sucks.   Bathroom in NY filthy and never have soap.

 9 years ago (07-11-2016)

Poorly organized in general. The bus were OK and once you got in it was generally smooth riding. The AC was just fine in their bus (no complaints there!). The staff were not very friendly but could get the job done.

 9 years ago (07-09-2016)

Customer service is not the best, when traveling the buses smell terrible, and also the people that travel here are not nicest people's.

 8 years ago (22-06-2017)

They organize bus trips from and top NY - Washignton. Super old buses, dirty and super "weird" service. Tickets in a piece of dirty paper, driving fast and dangerous....

 9 years ago (20-10-2016)

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Reviews, get directions and contact details for Focus Travel Agency

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