Gray Line

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Address: 50 Massachusetts Ave NE, Washington, DC 20002, USA

Phone: (202) 289-1995

Website

State: District of Columbia

City: Washington

Zip Code: 20002

Opening Hours

Monday: 7:00 AM – 6:30 PM
Tuesday: 7:00 AM – 6:30 PM
Wednesday: 7:00 AM – 6:30 PM
Thursday: 7:00 AM – 6:30 PM
Friday: 7:00 AM – 6:30 PM
Saturday: 7:00 AM – 6:30 PM
Sunday: Closed

Update Info

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Reviews

What didn't we get to see... in two days on gray lines D.C. In a day and Virginia in a day tours I feel like my head is spinning! We saw more than we came for and we're so impressed! I feel like this was the most efficient way to see our nations capitol! In a busy city it helps to have a tour guide to explain all the right moves to make at every attraction!  Drivers were more than informative and extremely courteous!

 8 years ago (15-09-2017)

When the bus stopped at a sight seeing area, we all got off. Next thing you know 2 minutes later the bus leaves while we are still outside. Terrible service. When we were about to book their tours, we could hear one of their employees taking a high and mean tone with one of the customers over the phone. The guy on the end of the phone wanted a refund as I knew this since the employee told the customer it wasn't their fault, he missed the tour bus. To this day, I remember how the Gray line tours were the worst and unappreciated. In the end I missed practically all of the tour and never got a refund.

 8 years ago (14-12-2017)

Horrible experience.  No live tour guide for first part of trip.  We were given earphones to plug in but the file was either way behind or way ahead due to traffic and was not adjusted.  I believe that the driver did not speak much English and could not keep the audio in sync.  We hopped off At a stop and had to wait a very, very long time in the cold for the bus to pick us back up.  In the meantime, another tour bus had two of their buses to come during the interim for pickups of its customers.  When the  Grayline bus finally came they had a  tour guide but only people sitting by him could hear him.  The mic must not have worked.  He was sitting among the guest.  We could not hear him so we used the earphones to hear the virtual guide.  We have put Grayline on our list as Never Use Again.  The experience was awful.  I hope the others who were waiting and complaining with us will share their experience.

 8 years ago (11-12-2017)

I took several tours with Gray Line around D.C., and also to the Presidents homes. The tours were very good. The bus drivers were very good about explaining the history about what we were going to be seeing. Also they were good about giving us clear cut directions of what to do, and where to meet up after the tours. Customer service was really good about telling us where to wait for the buses after checking in.

 8 years ago (11-04-2017)

Grayline is the best touring company hands down, informative and interesting tours ; Very affordable tickets and lovely representatives, Grayline is ran by Martz and has no affiliation with any other transportation services so before you write a bad review please make sure you know which company you are writing a review for a which bus you are supposed to be boarding, you cannot blame this company for your lack of knowledge on where to go they work Martz, and can't give you information they do not know.

 8 years ago (05-09-2017)

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Reviews, get directions and contact details for Gray Line

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