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Frais Spa Massage at The O Hotel

  1. Central LA
  2. Los Angeles Spa

Reviews, get directions and contact details for Frais Spa Massage at The O Hotel

Address: 819 S Flower St, Los Angeles, CA 90017, USA
Phone: (213) 784-8194
State: California
Zip Code: 90017


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Reviews
It's the best facial that I have ever got. You can tell they have very professional staff. The extraction is effective. After the basic facial, my face is much more radiant and soft. The receptionist is nice and offered me great advice as well as promotion packages. It's a wonderful experience.
8 years ago (25-10-2017)
In town for a convention and was looking to have some neck work done before jumping back on an airplane. I found Frais Spa on Google and noticed it has several 5-star reviews. Great! To book an appointment, I was asked to download an app to my phone, create an account with my personal information, and to pay up front as I selected my preferred massage and time. I selected 11am and put $110 on my card. I then checked out of my hotel, and walked 15 minutes to the spa location. As I arrived at 10:45, my phone rang and the spa employee informed my that there had been a "glitch" in the system and that my appointment couldn't be honored. They offered to call me back when they arrived at the office to determine if something would be available later in the afternoon, with the possibility of a 3pm appointment. That wasn't an option for me, as my flight was scheduled for 4pm. This rating isn't reflective of the massage services, but the process of booking and the apps inability to accurately schedule an appointment. The website actively pushed me to use this system, which proved to be very inconvenient, as well as a waste of time. I could have spent the hour at the hotel, but instead was left holding my bags (literally) in downtown LA. I did book same day, so I rated 2-stars, wholly based on the app and booking process. Update: I've been contacted by the spa and confirmed that my credit card will be refunded. I was also offered an apology and special arrangements for an appointment at 12:30pm. I appreciate the reach out and it's nice to see a prompt, polite response. I'll try to give the spa another go when I return to LA and update this review in kind.
8 years ago (17-06-2017)
Today is my 2nd facial by Yoon and i felt really cared and my skin is getting better and better after only 2times facial Im so excited about my future packages.. Highly recommend Gloria :))
8 years ago (22-10-2017)
It was a rainy day in downtown Los Angeles so I decided on my last day of vacation to get a massage. Frais happened to be directly next door to my hotel. I walked in to see if I could schedule a 'day of' massage and the owners were super sweet and accommodating. The spa and steam room were clean, cute and relaxing. They had all sorts of products at your disposal! I had a 1 hour massage with Shea. She was incredible. I like my massages with very firm pressure and she was able to help release a lot of my trigger points. I think she even went over my 60 minutes! What a wonderful find and relaxing day in the city.
8 years ago (06-02-2017)
What an excellent place! The staff were all super friendly! My boyfriend and I did the couple's deep tissue Thai massage and man was that something. My lady, Noy, was quite amazing at getting all the knots out of my back. I must say that it hurt so good, haha. We'll definitely be back:)
8 years ago (11-04-2017)
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