Franklin Woods Community Hospital

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Address: 300 Med Tech Pkwy, Johnson City, TN 37604, USA

Phone: (423) 302-1000

Website

State: Tennessee

City: Johnson City

Zip Code: 37604

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

The nurses are top notch, the ER physician is pretty good too. Unfortunately, the staff at the front desk is rude and the girl on the phone needs to check the attitude at the door. I called to ask if the prescription for $600 cough syrup and the $350 inhaler could be changed to something more manageable. I was greeted with the offer for another visit which I declined.  I explained I have no insurance and couldn't afford those prices, so I was told they were all expensive. I asked how expensive like $200 vs $600 and she retorted, "You can afford $200 but not $600?". I suggest another location. Do not support rude, disrespectful, and unworthy facilities. They don't need help, you do.

 7 years ago (13-02-2018)

Don't bother coming here if you need an emergency room. Five+ hours before anyone will even tell you what they THINK is wrong and send you home feeling just as wretched as when you came in, with no promise of feeling better. Radiology staff was friendly and wonderful, but the nurses were unattentive, rude, and talking amongst themselves when we were asking for help. Their aim is not to cure, they just want a paycheck they probably don't deserve.

 7 years ago (02-12-2017)

I have a PPO policy with Blue Cross Blue Shield of MA insurance.  FWCH 
 is listed as an "in network" facility.  I received a bill from "Tri Cities Regional Emergency Physicians" for out of network services nearly 6 full months after my hospital visit.  The hospital was in network, but the doctor they hired was out of network for one of the largest insurance networks in America.

This "balance billing" is illegal in 23 states but unfortunately not Tennessee.  The bill was sent from a collections agency (Schumacher Clinical Partners) who stated that they were billing me on behalf of "Tri Cities Regional Emergency Physicians" because they were not in my insurance network.  Schumacher was unable to give me a good reason as to why the doctor did not take the same insurance as the facility or why they weren't in network for one of the largest insurance organizations in the US.  There was also no way for me to speak with "Tri Cities Regional Emergency Physicians" directly - I could only speak to the collection agency they hired.

My insurance company ultimately just paid them since there was no way for me to know the doctor was out of network beforehand.  However, that doesn't mean they'll just pay these bills in the future.  I'd likely be on the hook - and there's no viable way for a patient to ensure they are only treated by "in network" physicians before being admitted to the hospital.

At the time, I contacted MSHA management about this and asked why they didn't enforce standards on their emergency room physicians to take the same insurance the facility accepts.  I was politely informed that decision was above their pay grade and they weren't able to answer.

Beware of the shady business practice of "balance billing".  The onus should be on MSHA to ensure the doctors they voluntarily hire are in the same insurance networks as their facilities.  They are the only ones that can make sure no one is blindsided by balance billing.  Their failure to maintain this standard has real financial consequences for their patients.

 7 years ago (29-01-2018)

I was very sick! Ended up in ICU for 18 days. The nurses, assistant nurses,food server,housekeeping, doctors..everyone was GREAT! They truly saved my life!

 7 years ago (06-12-2017)

My 83 year old husband was sent to FW by the VA in Dec of 2016 He has been back 10 times during the last 9 months lasting from a short ER visit to 3 weeks in and out of ICU. After the third time that his doctors pulled him back from death I lost count. Everything that could go wrong for  his condition , did.   I stayed at the hospital most of those nights only going home for bare necessities.  The nurses, physical therapists, housekeeping, and dietary staff were wonderful!!  The nurses were professional, efficient, and thorough.  They answered honestly every question I asked - ever. We had some very serious discussions. They offered help, warm blankets, clean sheets and at times a shoulder to cry on.   When  my husband was in great pain they were gentle and compassionate.  His doctors were extremely knowledgeable and skillful. I wish the hospital doctors took private patients,  of whom Dr. Dennis Starr was one, I would go to them in a New York minute,   .As for his surgeons - I worked in surgery in 1963, a lot has changed but skill never changes and neither does caring.  Dr Robertson is world class.  We had even more serious and difficult discussions,  he helped me to understand what I was facing with great insight,  knowledge, and compassion . The staff who helped me to learn the skills to care for my husband were exceptional.  Always, I can rely on their help and/or direction.  While no organization or person is perfect ,  this hospital has achieved highly superior standards in patient care and everyone that I encountered from the receptionists to the security guards is accomplishing that superiority.

 7 years ago (27-07-2017)

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Franklin Woods Community Hospital

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