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FreshDirect

  1. Long Island City
  2. New York Meal Delivery
  3. Queens Meal Delivery

Reviews, get directions and contact details for FreshDirect

About

We are a leading online grocer in the U.S., delivering premium quality fresh-from-the-farm foods and brand-name groceries to you! We love our customers!

Wines and spirits sold by our partners FreshDirect Wines and Spirits.

Address: Long Island City, NY, USA
Phone: (866) 283-7374
moc.tceridhserf@gnitekram
State: New York


Opening Hours

Monday: 6:30 AM – 12:30 AM
Tuesday: 6:30 AM – 12:30 AM
Wednesday: 6:30 AM – 12:30 AM
Thursday: 6:30 AM – 12:30 AM
Friday: 6:30 AM – 12:30 AM
Saturday: 6:30 AM – 12:30 AM
Sunday: 6:30 AM – 12:30 AM

Update Info
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Reviews
Spent 40 mins placing an online order. Waited 4 days for delivery. Instead of driving to our home, the driver calls 1 hour past the scheduled arrival time. We were not told that delivery is contingent of us watching the phone and since it was past 9:30pm, we did not get the call. The driver did not make any delivery attempt. NOW the interesting part: when calling customer service, I find out that the driver told that he/she made an attempt to deliver at an apartment building, but could not get into the building. Well how is that possible if we live in a single family home and are both present in our house?? - conclusion: the driver LIED to the customer support and out of convenience decided to skip our home via a cheap excuse. I hope Fresh Direct will consider hiring more competent delivery drivers going forward... We have been using Amazon Fresh for 3 months before they moved out of our ZIP area. Not once did we experience such incompetence - and we had +10 deliveries during that time period... As for my family, we are DONE with Fresh Direct Final thought: Bad choices make good stories! ... and I look forward to spread this story to our community...
8 years ago (19-02-2018)
3-5 delivery never came nor was I notified. Called customer service. Said it would be a half hour late. After 45 minutes later, I cancelled the order. Man called and claimed his driver couldn't reach me. Was home the whole time, never got a previous phone call and my door man never saw any Fresh Direct delivery drivers. Great food but I no longer need this aggravation. It was a nice large order too. Will shop myself tomorrow at Fairway Market.
9 years ago (27-01-2018)
FreshDirect has great customer service, and they're quick to respond to your inquiries and complaints, which is important for a food delivery service company. I have been buying my groceries regularly from FreshDirect since 2014. They were the only one that allowed a minimum of $30 for delivery at the time (now is $40). Fresh Direct provides the basic items that I need, such as milk, eggs, lemons, berries, snacks, and cold cuts / meat for the weekend. I buy mostly organic, and FreshDirect has quite a good selection of organic items. I started buying their delivery pass annually in 2015 and it significantly lowered the delivery fees. Occasionally, I would receive fruit / vegetable items that are not to my satisfaction, and when I contacted FreshDirect's customer service, usually through emails, they would refund my account immediately, no question asked, though I would send them pictures anyway. Their delivery team is great, too. All are very nice people with wonderful smiles. I would continue to buy from Fresh Direct and recommend to my friends and relatives.
9 years ago (26-12-2017)
Incredibly disappointed with the delivery service! I was previously a faithful Fresh Direct shopper. Suddenly my orders began arriving far outside of the delivery window and often with missing or damaged items. I stopped shopping at Fresh Direct a few months ago due to the consistently terrible delivery service. This week I decided to give Fresh Direct another chance and as I write this review I am STILL waiting for a delivery that was scheduled to arrive over 3 hours ago! I will not be ordering from Fresh Direct in the future!
9 years ago (02-01-2018)
The best place to go to by the best groceries, their website rocks and they're serious about providing the very best for their customers.
9 years ago (05-02-2018)
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