Furniture Factory Direct

Reviews, get directions and contact details for Furniture Factory Direct

Address: 402 Strander Blvd, Tukwila, WA 98188, USA

Phone: (206) 241-9277

Website

State: Washington

City: Tukwila

Zip Code: 98188

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

Similar places near

Office Depot 240 meter Just not a big fan of big box retail stores. Office depot is okay. They don't mark ...

Lowe's Home Improvement 427 meter Went in to talk about a kitchen remodel. Only available associate was schmoozing anot...

JCPenney 437 meter I have been going to Beryl in the Salon for about 6 months and she has done wonders t...

Mattress Firm Westfield Southcenter 544 meter We give this store a 5star because how helpful JOE is. He treated us fair and kindly ...

Discount Direct 924 meter Pretty good prices, they have changed their location to being furniture only. We ende...

Pacific Furniture Gallery - Southcenter 944 meter They don't deliver as they promised and they deliver the wrong furniture repeatedly! ...

Mattress Depot USA 1 miles The delivery was scheduled for Sunday at 4:00-7:00 pm. We adjusted our Sunday family ...

La-Z-Boy Furniture Galleries 1 miles The gentleman who helped me at La-Z-Boy was very helpful. I needed a chair quickly du...

JR Furniture Tukwila 1 miles JR Furniture is the best! Small town feel with professional kind helpful people. Fant...

Cost Plus World Market 1 miles I love going here. They have furniture, nick nacks, foods, all sorts of alcohol, some...

Summer House 1 miles We recently purchased a very large house and had ordered a very nice set of furniture...

The Home Depot 1 miles I've had some small woodworking projects I needed supplies for and when I came here I...

CORT Furniture Rental & Clearance Center 1 miles Nice furniture! and it's just a beautiful store. I wish the store had more optons to ...

Dania Furniture - Tukwila 1 miles Love my custom furniture made by Dania and now my new bar-stools. Great service and g...

Ashley Furniture HomeStore 1 miles Nice furniture and we had a good experience with our Sales Person, Eric but the probl...

Sansaco Home Furnishings 1 miles I just had one of the most disappointing customer service experiences from Roger and ...

Superior Cabinets 1 miles DO NOT WASTE YOUR TIME! I would like to express how upset we are with their service. ...

NW Modular Systems Furniture 1 miles Found exactly what I was looking for, placed my order and a few days later it was del...

Reviews

Rude a** Tony. Rude M* F* we bought over 2,000$ worth  of products. Now we called in to inquire about a full spear bedroom set. He answered, hey, what you want.
(TONY IS ASIAN MAN)

we planned to see for an apt for 12. But not now. Thanks Tony.

Our suggestion, 
When answering the phone:
Answer with a welcoming voice, not the aggressive manor. And push sales for your beifits. 

When customer asks questions:
Don't treat those questions as if there dumb, and blow them off.

Hounesty is not Tony's strong point:

Asked for 'the female' that works there, as her name just fell out my head. Tony (the lair) said we have no female worker here ever. (After our call ended) I then went to our packet got her card, called her, then told her of Tony' s comments, she said sadly he is a coworker with no honesty. I agreed.

 7 years ago (24-02-2018)

There customer service is based on untruth. Iv been doing more research, since my horrible interaction, and the reviews are beyond horrible esp on yelp. Many, say it's a scam. 
I saw many reviews regarding the owner as aggressive towards anyone who left a unapproved comment. Starring he got aggressive. Welcome to a new era. Improve your customer skills Owner- and to fully pass it down to your unprofessional workers, who, Do make commissions. BUT Tony, skip him stay clear.

 7 years ago (24-02-2018)

I've had to throw away every piece of furniture I bought from them within a year of buying it.  The customer service is a joke.  When you call them to replace a broken item, it takes months for them to replace it.   To get a refund, it takes several months.  They are good at giving you the run around. Worst furniture retailer ever. As for the owner with the lame response, I think you need to reread my review.   The furniture didn't last five years.   It lasted less than a year.   The dinette chairs  broke an hour after they were delivered.   I called your customer service and it was a nightmare that lasted for months.  I had to deal with rude employees and  being lied to constantly.   Maybe you all need to train your employees a little better and take accountability.  Your response shows how little you care about the customer.

 7 years ago (13-02-2018)

I bought sofa love seat dining chairs with 5 year extended protection plan at factory furniture direct store paying additional around $300.
 The sofa cushion become saggy and chairs fabric tore because of bad design within 2 years. The protection plan company montage sent a technician to asses the repairs. After reviewing the technicians report they said furniture direct gave substandard furniture and this problems are because of bad design hence they  can not be covered via protection plan. They told me to contact factory furniture direct store, when I contacted them they said they cant do anything about it as its been 2 years. They told me to contact extended protection plan company which is montage. I kept shuttling between this them with no success and the additional amount I paid to buy 5 year protection plan was waste if $$.

 8 years ago (05-09-2017)

Jason- Worst sales person. Don't believe them what ever they say verbally. Get everything in written.

 8 years ago (27-11-2017)

Comment on this business

Map, Satellite View
Street View

to add Furniture Factory Direct map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=furniture-factory-direct&id=113149&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/furniture-factory-direct-i113149.html" target="_blank" title="Furniture Factory Direct">Furniture Factory Direct</a></p>

Furniture Factory Direct

Reviews, get directions and contact details for Furniture Factory Direct

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies