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Gardiner Wolf Furniture

  1. Maryland
  2. Maryland Furniture Store
  3. Bel Air North Furniture Store
  4. Churchville Clothing Store

Reviews, get directions and contact details for Gardiner Wolf Furniture

Gardiner Wolf Furniture
Address: 2400 Churchville Rd, Bel Air, MD 21015, USA
Phone: (410) 879-3980
State: Maryland
Zip Code: 21015


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Reviews
About a year and a half ago, my mother in law purchased a rocking recliner for my wife to nurse our newborn in. When the chair was delivered, we noticed that it sat lopsided. Looked into it, and found that the leg base was bent. Contacted Gardiner's in Bel Air, who then directed me to their Service/Parts Dept, which I had to call and explain the issue. Lucky for us, my mother in law still had the original receipt. Rather than a new set of legs being sent, they stated the whole chair had to replaced. Ok, whatever. New chair arrived and was delivered in July 2016. Not quite as comfortable as the previous one, but ok... it is what it is. So, here we are in March 2017, and the recliner handle broke off. To my dismay, it appears as though as it had been glued before (see photo). Went into Gardiner's, and was immediately approached by a Salesman who immediately gave me the Service/Parts Department number. Called the Service Department, and after several holds, was first told that the chair only had a 1 year Warranty. After explaining it had already been replaced, and was less than a year old, the person told me that the handle was a "Premium Part", and was only warrantied for 90 Days and I would then have to contact their local technician who may be able to get me a price for the repair. Are you kidding me?! I looked up the part online and found it on ebay for $10.99. Congratulations, Gardiner's; you've earned yourselves the loss of a customer, and a negative review for all the world to see for an $11 part and some Customer Service.
8 years ago (14-03-2017)
Over the years we've bought furniture from small decorative items to complete living and dining room sets. Recently, we purchased two special order chairs. The chairs are poor quality and nothing like the comfort of what we tried or were promised. The store refused to take the chairs back without a ridiculous restocking fee and to make matters worse (better for them) I have to hand deliver the items to the store. Last money they will ever get from my family and friends will be that restocking fee!
8 years ago (11-11-2016)
We purchased a home in 2010, and were looking to purchase furniture for our living room and bedrooms. Andrea greeted us and we told her what we were looking for. She was very cold, condescending and rude. Was truly a bad experience. We took our business elsewhere. A few years later my wife won a gift certificate to Gardiners and we debated if should should even go back because of the awful experience we had previously. We went in and again were greeted by Andrea. We told her we had a gift certificate that we wanted to use and she told us she had never even heard of Gardiners giving out gift certificates and acted like she didn't believe us and asked to see the gift certificate. We found a TV stand in the bang and dent area at the back of the store that we considered purchasing. We made an offer to Andrea and she turned her nose up at us and said she wouldn't even consider our offer, and couldn't believe we wouldn't pay their asking price. We left the store and have never been back. We returned our gift certificate unused. We contacted the main office in writing and they wrote us to tell us that they had never had a complaint about Andrea. We would not recommend this business , especially that particular salewoman.
8 years ago (30-11-2016)
Nice selection of different styles. Some good deals to be found.
9 years ago (08-07-2016)
Very satisfy with the service.
8 years ago (13-01-2017)
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