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Gene Juarez Salon & Spa

  1. Washington
  2. Washington Spa
  3. Lynnwood Spa
  4. Picnic Point-North Lynnwood Spa
  5. Alderwood Manor Hair Care

Reviews, get directions and contact details for Gene Juarez Salon & Spa

Address: 3000 184th St SW #932, Lynnwood, WA 98037, USA
Phone: (425) 744-6000
State: Washington
City: Lynnwood
Zip Code: 98037


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday: 8:00 AM – 7:00 PM

Update Info
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Reviews
$72 for a hair cut for a person that’s been there around 10 years. Waste of money. It was a trim and nothing more. It was a waste of time. I’m 50 something and she put big curls in my hair which we did not even discuss. After I told her the curls weren’t going to work she straightened my hair and it flattened it out....so disappointing. She wanted to wet me hair and start over but I didn’t want to waste any more time. Had Christmas shopping to do....never again. Oh, and can’t forget the front desk gal. Unfriendly and didn’t seem to care to have any human contact..
7 years ago (11-12-2017)
Thank you to Claire at Alderwood Gene Juarez. Claire is an outstanding colorist. She always takes time to listen and ask questions so the color is always just what I want. I appreciate that Claire is professional, considerate and skilled!
7 years ago (13-01-2018)
Customer service needs to be greatly improved by managers and the staff. The hair colorist was kind. I felt like I was burden to the front desk staff. I got weird vibe from them. This is the worst type of interaction you want to have when you go to high end stores. The staff acts snobby and ungracious. I’m a very friendly person. I give the stylist Erica 4 stars and the front staff 2 stars. I rather pay high end prices at a highly rated customer serviced salon.
8 years ago (17-10-2017)
I've waited a few weeks to review my last experience at this salon, because A. I was going on vacation the next day, so I didn't want to focus on negative and B. I wanted to ask friends and family if they found my experience as unacceptable as I did. They did. To start, I had been to this salon previously. My hair type is documented. I am of mixed race, and have thick, course, curly, chemically relaxed hair. I came in for a deep conditioner and blowout to prepare for a trip I was taking the next day. When i made my appointment, I was told that because of my "hair length" it would take longer, and cost $70. That's fine. I know my hair takes a bit longer than most, and I tip well because of it. I arrived for my appointment, and while waiting, someone called my name. I got up, and looked around, but saw nobody but for someone retreating back to the counter. I continued to wait, and probably 5-10 minutes later, one of the ladies from the front counter called my name and started to walk over to me. She told me that my wait would be longer, because the person that I had been scheduled with didn't do "my type of hair." At that, I raised my brows, and gave her a look, that must have said "a fit is about to be had" because she changed her story to that the person strictly does haircuts, and no blowouts. I really didn't buy that. She offered me 20% off my service due to my wait. Which was nice, but I was very embarrassed by what she had said (loudly, in front of a full waiting area), and that it seems like my assigned designer came out, saw me, and declined to serve me. The person who I ended up having do my hair, Elle, was excellent. She was sweet, did a great and thorough job on my hair, and when she found our that I had not been offered wine during my wait, which apparently, everybody else was, she ran to make sure I got some. Overall, I did end up getting what I wanted, but I can't help but feel discriminated against. I understand that my hair is different, but I was asking for a blowout - not dreads or braids or a weave. Anybody at your salon should be able to do that for anybody. GJ is not my normal salon - I usually go to Elle Marie across the street for my relaxers and cuts, but I have come to GJ occasionally because I can usually get a same day appointment for a blowout with no issue. I likely won't be returning after this experience. I left the salon feeling less than other customers, and I hope this was just a one time faux pas, because I wouldn't wish that on anybody.
7 years ago (30-12-2017)
I called to make a haircut and color appointment for haircut and color since I'm travelling. They called me the day of the appointment to tell me they weren't able to maintain one of the appointments and were booked the next 4 Saturdays. I can't believe a place like Gene Juarez wouldn't have an alternative for such cases. I have a wedding today and have to find a last minute place to get my hair done. Thanks a lot!!!
7 years ago (15-11-2017)
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