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Genesis Health Clubs

  1. Aksarben/Elmwood Park
  2. Omaha Gym

Reviews, get directions and contact details for Genesis Health Clubs

About

Genesis Health Clubs offer the best fitness experience in the Midwest with 44 clubs in Kansas, Missouri, Nebraska and Oklahoma.

Address: 2110 S 67th St, Omaha, NE 68106, USA
Phone: (402) 763-1400
moc.sbulchtlaehsiseneg@ofni
State: Nebraska
Zip Code: 68106


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 7:00 AM – 8:00 PM

Update Info

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Reviews
Worst experience ever! Wish I had read these reviews before walking in their door! After walking out of Aspen I was so confused that I felt like I had just dealt with the nastiest used car salesman of all time. Left the place with a membership that I did not want nor know that I had. I not only never saw, read or received a contract but they are more than happy to take money out of your account and in no way help you to cancel the contract without a huge run around. They will then sign the cancellation and then tell you hours later that they can't cancel because you owe them more money for the enhancement fee! What is that??? Really? Over a hundred bucks? If you want to pay waaaaaay more than what they tell you up front than this is the gym for you. If you want to deal with a scamming used car salesman that lies, confuses, beats around the bush, has staff lie for him then attacks you and calls you a liar then by all means REGGIE is the man for you! You will feel right at home at Aspen Athletics! Don't walk, RUN...RUN! Contacted Better Business Bureau and they said they have a grade of F. Yes, that's right, an F! The BBB stated that they are not only difficult to deal with they will just be unresponsive to the BBB! They suggested that I should file a complaint with them AND the Attorney General. I suggest that everyone on this review page do the same or they will just suck one more poor soul into their nasty web!!
12 years ago (21-06-2013)
I could go on and on about my experience at Aspen Fitness. But what it comes down to is the staff is RUDE and the customer service is non-existent. I have been a member for over a year and just yesterday cancelled my membership. I had a billing issue, I had changed my plan from a 39.99 a month to a 19.99 a month in September and realized that I was still being charged the 39.99. When I brought it to their attention I was pretty much called a liar. I thought that I didn't have the receipt for the membership downgrade so at first it was pretty much my word against theirs. They even went as far as to say that there is "no way that our employee could have made a mistake". I ended up going home and finding the receipt and brought it back to them. They didn't apologize for the way they treated me or for the fact that they called me a liar. I immediately cancelled my membership on the spot and they didn't even bat an eyelash. It was kind of like "see ya". It is just sad. Aspen's location is very convenient for me and now I have to drive to go to the gym. I had a friend that had a similar experience and he also cancelled his membership. Again they were pretty much like "see ya". Bottom line: DO NOT GO TO THIS GYM, IT SEEMS NICE ON THE OUTSIDE, BUT ONCE YOU ARE AROUND FOR A WHILE YOU WILL REALIZE HOW DIRTY, SNOBBY, AND HORRIBLE THE ATMOSPHERE IS. YOU HAVE BEEN WARNED!!!
13 years ago (24-01-2013)
The management is awful and I can't stand businesses with bad management. I am a business owner so I know how important it is to put the customer first, but at Aspen, they don't abide by this very basic business rule. They are very unfriendly, don't acknowledge you, and basically act like you are in their way. They have false advertising that tricks you into thinking they have a low monthly fee but then they charge you this "club fee" once a year in January. So I figure if you join in Feb and cancel in October you'll really get the rate they advertise. They are unfriendly, don't provide towels and the thing that bugs me most is little things, like no tissues in the locker rooms and no bumpers on the locker doors so they are really loud and bang shut. I know that's being picky but it's just all adds up to bad management. It's the most convenient club to my home so I wish they were better, but I'll drive farther for a place that cares that I am there!
12 years ago (14-01-2014)
I have been a member of this club since it first opened ( when it was still at its temporary location) in 2010. First, they charged me for group classes although group classes were not available until the new facility opened. I let that pass. THEN, they charged me the annual "maintenance " fee after only being a member for 2 months! I thought that was absurd and my friend, who actually referred me to aspen, cxl hers immediately. They put her through a lot of strife, but I kept my membership because I knew I had signed the contract. Fast forward to today...I am being CHARGED a monthly fee. DESPITE cancelling my membership in August of 2012! I did not renew my contract, and I was a month to month member. Should be a non issue right? When I called Luke asked me to furnish the cancellation document, which I doubt he thought I'd find, but I found it. Then he said my last visits were in Sept of 2012, when I moved to Chicago in Aug of 2012! Now I'm waiting to speak to the finance department tomorrow. So I decide to google reviews to see if anyone else has had this issue and came across this thread. I will provide an update soon. It's unfortunate that the staff members are ruining such a great facility.
12 years ago (25-09-2013)
I have no problems with aspen. I'm a gym-goer who enjoys the fitness classes and instructors are all fabulous. Plus there is more classes than other gym I've seen in midtown Omaha. Bathroom facilities are always clean too. No complaints.
12 years ago (20-02-2014)
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