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Goodwill

  1. Amherst Center
  2. Amherst Center Car Dealer
  3. Amherst Department Store

Reviews, get directions and contact details for Goodwill

Goodwill
Address: 183 University Dr, Amherst, MA 01002, USA
Phone: (413) 835-0096
State: Massachusetts
City: Amherst
Zip Code: 01002


Opening Hours

Monday: 9:00 AM – 6:30 PM
Tuesday: 9:00 AM – 6:30 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info
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Reviews
I usually have very good experiences at this Goodwill. However, my interactions with one female employee there (not sure her name, but she is usually rude and loud) have been terrible. When I drove up to the back of the store to donate earlier today, no one was there so I stepped out of my car and left my donation by the slope near their back door. As I was getting back to the car and getting ready to drive away, this female employee showed up by the door. I greeted her warmly and said that I dropped off my stuff, pointing to her that the donation was right next to her feet. Without any greeting, she said coldly "You have to bring it to me. You can't just drop them off." Her tone sounded as if she was talking to a subordinate. My donation was literally right next to her feet! All she needed to do was to bend down and pick it up. I hesitated a second, feeling upset that this was how she treated a donor who was taking the time and trouble to drop off donation for a good cause. But still, I got out of my car, walked right next to her, picked up my donation, and put them in her hands. She thanked me coldly. As I drove away, I realized that this was the same female employee who scolded me when my kids were "being too loud" during a previous interaction a few months ago. The more I thought about it, the more I felt upset. It felt as if she singled us out or something, either because I am a mom shopping with two small children, or something else (perhaps my race? I am not sure). In any case, this was not how a customer or a donor should be treated.
7 years ago (22-04-2018)
This is the WORST GoodWill I have ever experienced in my life. When I walked in the staff and manager were loudly arguing with a woman at the counter who was screaming that an iPad she purchased did not work. Not only was the entire situation handled less than professionally, but immediately after the customer left the staff and manager carried on a conversation across the store calling the lady a liar and making fun of her. As I browsed the book section, a gentleman next to me asked the manager about the pricing of a lamp set -- first of all, after the customer service we had all just witnessed them was clearly hesitant about even asking a question, and second of all, the manager was SO RUDE and scoffed at the man and said "I am trying to run a business not give things away for free. I don't offer discounts either." I was so offended that he spoke to another customer that way, when HE had priced two USED lamps at $25 EACH!! On top of that, the man asked who priced the item. The manager said he didn't know. Then the man asked who he could speak to above the manager and the manager said "there is no one higher than me". That's insane. Everything is highly overpriced and not good quality at all. I have never been so displeased from a visit to GoodWill. I will never return to this location and I highly recommend everyone else staying away too. There is a great Hospice Thrift store right up the road.
7 years ago (19-10-2017)
Good junk at fair prices. Friendly staff.
7 years ago (01-10-2017)
went to drop things off there and one man was very rude. i brought a lot of stuff and he rejected some of it and never thanked me for the stuff i brought. he just pointed and said no.
8 years ago (26-05-2017)
I agree with you Hillary DeGrasse. I used to work at this location 3 year's ago and got unfairly terminated due to a personal injury (dislocated right shouldet) that Tom didn't believe. He gave me 2 options over the phone (I was supposed to work that morning but I couldn't because of doctor's orders). He told me, "you either show up for work or don't bother showing up at all." So I took option B. I was getting sick and tired of the way the management was treating me like I didn't know how to do my job. I got "accused of stealing" $10 from the register that they just put me on for under a hour after 6-7 customers. And made me sign a bullshit paper for it. I told them both to check the cameras. I emptied all my pockets in front of them in the break room and my coat pockets. I got accused about 3 times for someone else's job that I didn't do. And I ended up doing it and worked twice as hard. This is the worst location to work at. I even tell my friends. My ex and a couple others told me that I should file a lawsuit against them. It's a little too late now. I wrote a letter to the president of goodwill in Springfield and never got a response back from him.
8 years ago (06-01-2017)
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