Greyhound: Bus Stop

Reviews, get directions and contact details for Greyhound: Bus Stop

Address: 100 S East St, Frederick, MD 21701, USA

Phone: (301) 663-3311

Website

State: Maryland

Zip Code: 21701

Update Info

Similar places near

Greyhound: Bus Stop 23 miles

Georgia Avenue Park & Ride 27 miles Park for free and ride in comfort to your airline's door for $5 each way. Can't beat ...

Greyhound: Bus Station 35 miles This is a very small facility, with parking limited to a couple of handicapped spots ...

Greyhound: Bus Stop 39 miles

UMD Shuttle Bus Stop 40 miles

BoltBus 43 miles This time the bus was on time . Air conditioner worked well. Seats were comfortable ...

Greyhound: Bus Stop 43 miles Great energy from an informative and professional staff!

Greyhound 43 miles Was a little apprehensive..reading the the reviews.. my experience at this station wa...

Greyhound: Bus Station 43 miles I wanted to cancel my ticket from New Carrollton station to Dallas Texas, it's a retu...

Eastern Service Center 47 miles

Greyhound 54 miles

Greyhound: Bus Stop 58 miles DO NOT USE GRAY HOUND!!! You can count on grayhound to leave you stranded in Missouri...

Greyhound: Bus Station 66 miles

Aberdeen Amtrak 66 miles It's relatively clean. Underpass leaves a little to be desired but they can't possibl...

Greyhound: Bus Station 72 miles

Greyhound Bus Station 79 miles Its terrible once i get where im located and supposed to be im taking a train or plan...

Greyhound: Bus Stop 84 miles

Greyhound: Bus Stop 86 miles

Reviews

I'd like to give a shout out to Ryan who works here. My sister was in an emergency situation and had no where to go. Her bus was to arrive around 5am. But she arrived at their station the night before. When I found out they close at night and re open around 4am... That would of meant my sister being on the street while she waited for her bus. So when I called and explained this to Ryan he told me he would try and get her on the next bus to Baltimore. He even called to keep me posted on the situation. Eventually he helped her get on the shuttle and she was on her way. This guy went above and beyond to help a stranger. Amazing customer service!!!!

 8 years ago (07-03-2017)

Horrible computer system, horrible management, horrible customer service.

About 15 other individuals and I were unable to board our bus due to an apparent "overbooking." This is ridiculous, especially considering the amount of people displaced. They did not offer a refund, and almost told us that they wouldn't be able to help us in any way. They then said they would bring in a bus specially for us, which would take an hour to get here, but after an hour they announced that the replacement-bus was going to be over another hour late because it was picking up more displaced passengers at a previous stop. As a result, they could not guarantee us seating on the replacement-bus. The employees were rude, and when some customers complained that they didn't know whether they should wait for the replacement bus or drive to the destination themselves (because they didn't know whether they had a guaranteed seat on the bus), they were told by employees to "figure it out" themselves.

In the end, the bus never came. We waited three hours for the replacement, only to be told that it was not coming anymore. When one customer demanded a refund, she was rebuked. The employee insisted that this doesn't happen often, but the aforementioned customer said that this has happened to her on three separate occasions. She was then told to leave by the employee or else he would call the police, because she was "calling him a liar."

To summarize: Horrible computer system, rude customer service, no offered refund, no offered information about refunding, no relevant or accurate information about the replacement-bus, and no guaranteed seating.

UPDATE: Went back the next day to catch a bus, but my bus was three hours late. Unacceptable.

 8 years ago (19-03-2017)

My experience with the customer service was like checking into a 5 star hotel.  I love Frederick Greyhound ❤❤❤❤

 8 years ago (30-12-2016)

This is a review for my Greyhound ride in total, bot just this station.

I was coming home from Louisiana to Maryland, and I also happened to travel the days that the shooting at the Richmond, Virginia terminal was a crime scene. My ride from Louisiana to Atlanta, Georgia was great, and from Atlanta to Richmond, it was great, up until the bus was packed. I swear it feels like some buses have more room than others. In Richmond, DUE TO THE SHOOTINGS, we had to sit on our bus for an hour after we parked. There was limited space due to the terminal now being a crime scene. They had to use part of the garage as a terminal. Things were behind, around two hours, yet again, due to the shooting only. When we did get on the bus, the bus driver was professional, explaining the situation to new people on the bus, and she made sure we got to where we needed to be as quick and safely as possible. 

Yes, I would go with Greyhound again. In the end, I got to where I needed to be, only two hours late.

 9 years ago (02-04-2016)

I can't remember the man's name who worked the evening of 6/23/16, but he went above and beyond the call of duty. He was the gold standard of customer service!!

 9 years ago (24-06-2016)

Comment on this business

Map, Satellite View
Street View

to add Greyhound: Bus Stop map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=greyhound-bus-stop&id=388238&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/greyhound-bus-stop-i388238.html" target="_blank" title="Greyhound: Bus Stop">Greyhound: Bus Stop</a></p>

Reviews, get directions and contact details for Greyhound: Bus Stop

Find nearby businesses, restaurants and hotels

We use cookies